Does online technical support case is no more

it is still there.  go to www.veritas.com > customer > Support, pick up your product from the drop-down menu, scroll down and you will see a tab "Support and Chat

Support cases and chat
Get the support you need with us by chatting with us, opening a support case, or managing your existing support cases.

after a brief chat with a technician, a new case will be created for your issue, if needed