CA Hotword search issues
We have a number of departments and searches and in one particular department the search for hotwords always produces 0 hits.
Searches for attachments and external (named) recipients works fine. After some testing, I’ve narrowed the problem down to the message route of ‘FROM <dept> to outside the organisation’.
I’ve managed to get hotwords searches to produce hits when avoiding the above message route, e.g. by putting in a specific destination domain.
The problem appears to be how the search defines what is ‘outside the organisation’. However, this is working in other departments but just not this particular one.
Any ideas to resolve this?
