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TTree2007's avatar
TTree2007
Level 4
8 years ago
Solved

Exclude Items From Search Results

H

i

 

I have a customer trying to use exclude a phrase with CA.

 

I can easily get this working if you use the following context…

 

Content =

"All Of"

Vault

-"Vault Store"

 

(includes all emails that have the word vault but NOT "vault store")

 

However, they want use it as part of large hotword list so you cannot use "All Of" (and obviously "Any Of" won't work

 

I've tried to put the statement on the same line…

 

Vault -"Vault Store"

 

But this just appears to ignore the minus and just includes the whole phrase in the search results

 

Any ideas how this can be done?

 

Thanks

 

  • TTree2007's avatar
    TTree2007
    8 years ago

    I've figured it out.  They need to be the other way around.  The 'negative' term first.  e.g.

    Content =

    'Any Of'

    -"Vault Store" Vault

    Table

    Note: If the item contains both "Vault Store" and "table" then it WILL return the item, but that's fine.  If you didn't want it you could always a 'negative' on that line as well!

    Regards

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  • TTree2007's avatar
    TTree2007
    Level 4
    8 years ago

    I've figured it out.  They need to be the other way around.  The 'negative' term first.  e.g.

    Content =

    'Any Of'

    -"Vault Store" Vault

    Table

    Note: If the item contains both "Vault Store" and "table" then it WILL return the item, but that's fine.  If you didn't want it you could always a 'negative' on that line as well!

    Regards