It would appear that you have been disconnected between the management server and classification server(s). You do have the newest version which was released recently. It is new enough in the field we have not seen the issue you describe and would need to review logs, system events, configuration, policies enabled, etc.
If you have a current support contract I would suggest that you open a support case to have a dedicated technician review your environment and assist you with any performance tuning to avoid bottlenecks. If you are on your own I suggest you check the \vic0.0.log for the failure to communicate such as:
SEVERE: #{2370} [ClassifyJob$ClassifierThread.classify] Failed to classify the following file: *********
Caused by: javax.ws.rs.InternalServerErrorException: HTTP 500 Internal Server Error
The vic.log can also hold some clues for interpretation:
ERROR: #{dw-33203 - POST /vic/api/v1/classification/classify} Internal Server Error (500): Internal Server Error
org.apache.commons.lang3.exception.ContextedRuntimeException: Classify failed
Exception Context:
[1:tenantId=_Default]
[2:documentName=D:\DataInsight\data\classification\content\1\475\*********]
[3:policyIds=[]]
[4:policy=null]
Caused by: com.veritas.vic.extractor.ExtractorException: null
Caused by: java.io.IOException:
Caused by: org.apache.tika.exception.TikaException: TIKA-198: Illegal IOException from org.apache.tika.parser.microsoft.OfficeParser@54e6ab22
Caused by: org.apache.poi.poifs.filesystem.NotOLE2FileException: Invalid header signature; read 0x00670073004D003C, expected 0xE11AB1A1E011CFD0 - Your file appears not to be a valid OLE2 document
or
Caused by: org.apache.tika.exception.TikaException: Table overflow
Under full debug we would see the connection on the classification server:
Host: localhost:8989
Connection: Keep-Alive
you should be able to confirm that with the netstat command.
You can check on the ClassifyReqState in the commd0.0.log to verify the operation at the time of the slowdown.
Note: these are examples and may not be related to your issue
There are other files and databases an experienced support technician will request you remit for review to guide you towards increasing performance in your particular environment but I would not suggest attaching them here in a public forum.
Hopefully this is of some use in guiding you to your next steps.
Rod
