Forum Discussion

Marianne's avatar
Marianne
Level 6
7 years ago

Exit code:1; Incorrect function

We have installed DI internally as a test using Partner NFR license key.

Initial configuration done successfully and scanuser credential test is successful.

We have added 7 shares. 
Full scans on all shares are successful.
All Incremental scans were successful the first 2 days, then started failing on 2 shares.
Full scans on these shares are still successful. 

I have searched for the meaning of the error (Exit code:1; Incorrect function), but cannot find anything.

Can someone please point me in the right direction? 
Where do we start to troubleshoot?
 

 

 

  • Rod_p1's avatar
    Rod_p1
    7 years ago

    Marianne you have hit a known issue.

    Workaround:

    Performed the following :

    1> In DataInsight Console > Select Indexer Node > Go to Advanced Settings > Indexer Settings > Uncheck the box
    that says : "Reconfirm deleted paths when reconciling full scan information" Save it and close it.

    2> Then move to all DI servers and look for staging folders. This should be ideally under \DataInsight\data\collector\changelog\staging There could be other staging folders. Just do a quick search on it. From staging folder, delete all the existing reconfirm pathdb files.


    Resolution:

    Download and install the patch.

     Explanation is under this technical article.

    Rod

  • Rod_p1's avatar
    Rod_p1
    Level 6
    7 years ago

    Marianne you have hit a known issue.

    Workaround:

    Performed the following :

    1> In DataInsight Console > Select Indexer Node > Go to Advanced Settings > Indexer Settings > Uncheck the box
    that says : "Reconfirm deleted paths when reconciling full scan information" Save it and close it.

    2> Then move to all DI servers and look for staging folders. This should be ideally under \DataInsight\data\collector\changelog\staging There could be other staging folders. Just do a quick search on it. From staging folder, delete all the existing reconfirm pathdb files.


    Resolution:

    Download and install the patch.

     Explanation is under this technical article.

    Rod

    • Marianne's avatar
      Marianne
      Level 6
      7 years ago

      Thanks Rod_p1!

      I have applied the workaround for now and also downloaded the patch.

      I will have a look tomorrow morning to see if the workaround helped, otherwise will install the patch.

      Once again - THANKS for your assistance. 

      I will update this discussion tomorrow.

      • Rod_p1's avatar
        Rod_p1
        Level 6
        7 years ago

        You are Welcome Marianne

        Once the patch is applied you can enable the functionality you previously had and everythign will work as designed.

         

        Rod