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NAYABRSK's avatar
NAYABRSK
Level 2
7 years ago

Veritas Data Insight Error

 

 

Hi Team,

I am trying to setup Veritas Data Insight tool to connect to  my NetApp controller as i can see it is connected but unable to scan any share with error below from the event log.

CIFS Server[XXXXX41FASXXX], VServer[XXXX41fas_XXX] for Cluster[10.xx.xx.xx] failed. Connection failure reason may include firewall settings blocking connection from this CIFS Server

I don't have any firewall as both of these in the same subnet. May i know what else do i need to check.

 

Thanks,

NayabSK

7.7
Windows Server 2008

2 Replies

  • Rod_p1's avatar
    Rod_p1
    Level 6
    7 years ago

    Nayabrsk, you should validate that all the prerequisites are created and a valid user with the appropriate capabilities as per the Admin guide is in place as the application needs to request system information via APIs prior to initiating the connection. You will have the netapp_util log on the collector node to guide you in what is missing or can initiate a Veritas support case for assistance.

     

    Rod

     

    Ref: by default location is C:\Program Files\DataInsight\log\netapp_util.log