Forum Discussion

Clayton_Silva's avatar
Clayton_Silva
Level 2
9 years ago

(Desktop and Laptop Option 8.0) Problem to restore pst files 2010 and 2013, Windows 8.1 and Windows 10 - Desktp

Dear
I'm trying to restore pst files outlook 2013 for windows station 8.1, the original folder, but this presented error in the restoration:
Failed to restore C:\ Users\Reception\DOCUMENTS\FILES OUTLOOK \ outlook.pst. Error reading the source file. The components of this file parts are missing or out of order

I am grateful for the help
 

Backup and Recovery
Desktop and Laptop
Windows Server (2003-2008)
  • San01's avatar
    San01
    Level 4
    8 years ago

    Hi,

    This error could be seen due to file revision issues. Check if any revision is corrupted or missing.

    If the above step is not solving your issue, try the following:

    Check the bitness of the outlook and the bitness of the DLO agent installed. If the bitness of outlook differs with the DLO Agent, reinstall the DLO Agent and check.