Forum Discussion

TrishaA's avatar
TrishaA
Level 3
12 years ago

DLO Client error- Failed to connect to the DLO Administration Server

I'm trying to reinstall the client on a machine and I am receiving this error below. The user is already set up in the Admin Console, so it seems like it should just be working. Does anyone know how to fix this issue?

Thanks!

Trisha

DLO Error_0.jpg

 

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Windows 7
  • TrishaA's avatar
    TrishaA
    11 years ago

    Hello,

    Thanks for the suggestions. The problem ended up being that the Symantec software didn't create the permissions on the users DLO folder correctly. I had to manually add that user to the folder security, then it worked. I had this problem on several other users, but I'm not sure why it only happens sometimes.

    Thanks!

    Trisha

  • Santhosh_Bhanda's avatar
    Santhosh_Bhanda
    Level 5
    12 years ago

    Hi,

    1.Check whether Agent machine is in Domain.
    2.If server and agent are part of two different domains, then check whether the trust is in Active state between the Domains.

    Thanks,
    Santosh

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    ...take out the .com part of the domain and try again.

    Also make sure that DNS resolution from that workstation isn't an issue.

    Thanks!

  • TrishaA's avatar
    TrishaA
    Level 3
    12 years ago

    Hello,

    Thanks for the advice, but those suggestions still aren't fixing the issue. We've even tried connecting as that user from a different machine and get the same problem.

    Trisha

  • kmccann's avatar
    kmccann
    Level 2
    11 years ago

    Are you using lorenznt as the domain in the login?   I also encountered this message when the account was locked out and when the the Admin Server was offline.

  • TrishaA's avatar
    TrishaA
    Level 3
    11 years ago

    Hello,

    Thanks for the suggestions. The problem ended up being that the Symantec software didn't create the permissions on the users DLO folder correctly. I had to manually add that user to the folder security, then it worked. I had this problem on several other users, but I'm not sure why it only happens sometimes.

    Thanks!

    Trisha