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fa61an's avatar
fa61an
11 years ago

DLO Console will not launch

Hello 

 

I installed DLO Symantec software on Windows Server 2012 R2.

The installation was completed successfully. But when I try to run application show error.

Communications_0.jpg

I search how to resolve this issue. 

http://www.symantec.com/business/support/index?page=content&id=TECH205308

 
Solution
 
- Connect to the DLO/DeDupe SQL instance via SQL Management Studio
 
- Provide sysadmin rights to the Domain Administrator account used by DLO for the DLO and the DeDupe databases.
  • STOP de SQL Server service
  • Command prompt and go next path
  • C:\Program files (x86)\Microsoft SQL Server\MSSQL10_50.DLO\MSSQL\Binn
  • Run SQL server with instance
  • sqlservr.exe -sDLO -m -c
  • The same for DEDUPE instance
  • Open other command promt
  • sqlcmd -SComputerName\DLO
  • Run the next command
  • sp_addsrvrolemember '<DOMAIN\administrator>', 'sysadmin'
  • GO
- Also, provide db_owner & DLO Administrator role to the concerned databases.
The same 
sp_addsrvrolemembar 'DOMAIN\Administrator', 'db_owner'
 
 
- Restart the SQL DLO/DeDupe instances and now start the DLO Administration Service.
 
Restar instances but "Symantec DLO Administration service" don't start and show error.
 
Please help me
 
Thanks

 

 

 

 

 

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  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Currently, the latest version of SDLO 7.5 SP1, supports only Windows Server 2012 & not Windows Server 2012 R2. Probably, the unsupported OS is causing the failure to launch the SDLO console.