DLO licensing issues

Hi all,

My customer has a server with Backup Exec 2010 R3 and they enabled DLO trial (1-5 users).

They purchased a license for DLO (SYMC BACKUP EXEC 2010 OPTION DESKTOP AND LAPTOP WIN (1 TO 10 DESKTOPS LAPTOPS) PER DEVICE RENEWAL ESSENTIAL 12 MONTHS EXPRESS BAND S).

I registered the serial number of the license in Symantec licensing site, but I did not get a product key nor a key file. I only have a link to download DLO software.

I do not want to reinstall DLO, but I downloaded the software and tried to reinstall, when it asks for the serial number, I imput it and I got an error that says that the serial number is invalid.

 

Could you please shed me some light on this issue? I need to install the license asap.

 

Thank you very much!