Forum Discussion

Alex_11's avatar
Alex_11
Level 2
11 years ago

Error: Engine is operating in offline mode.

After DEDUP was enabled on my storage location, some users logs report errors:

File path FAILED to copy to the network user data folder. Error: Engine is operating in offline mode.

http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050&locale=en_EN

Following this link: http://www.symantec.com/business/support/index?page=content&id=TECH209116&actp=search&viewlocale=en_US&searchid=1408578456472 

I confirmed that StoreSmart Dedupe Server Status: (20159) Active on IExplorer.

So, what is wrong?

 

 

 

Backing Up
Backup and Recovery
Desktop and Laptop
Error messages
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    Level 6
    11 years ago

    It may be a cosmetic issue. Would you pls verify per this KB - http://www.symantec.com/business/support/index?page=content&id=TECH217027

  • Alex_11's avatar
    Alex_11
    Level 2
    11 years ago

     

    Well, I did the same as the link says.

    On the profile, I removed the dedup option, and then reinstalled the agents on the clients with issues.

    So far, 2 of 3 users with errors are fine.

    Thanks for the help VJware smiley

  • NeerThadarai's avatar
    NeerThadarai
    Level 5
    11 years ago

    Are you using dedupe or not after you follow that article? Have you enabled the dedupe option in the profile and if the backups are working with the dedupe enabled profile?