Forum Discussion

Mr_Dee's avatar
Mr_Dee
Level 2
10 years ago

Failing To Restore User Data

Hello All,

 

I am using Symantec DLO 7.5 on Windows Server 2008 R2. Backups are completing successfully but the challenge is restores are failing with the error: "Error Reading source file. Deduplication failed."

 

I have tried restoring from the server, alternate computer, restore from the client, using "dlocommandu -emergencyrestore" but still failing to get the data restored. Please help and thanks in advance.

Backup and Recovery
Deduplication Option
Desktop and Laptop
Desktop and Laptop Option
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    Level 6
    10 years ago

    See if these help -

    http://www.symantec.com/business/support/index?page=content&id=TECH211231

    http://www.symantec.com/business/support/index?page=content&id=TECH216331

  • Mr_Dee's avatar
    Mr_Dee
    Level 2
    10 years ago

    Hi VJware,

     

    I followed those links and did what they instructed me to do but I am still getting the same error :(

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    It would be helpful to review verbose logging or better still, would recommend to log a formal support case.