Hi I am trying the dlo 7.5 SP1 with deduplication and I mounted a backup share resource and a dedupe share resource. We have three maintenances server in differents locations. Some Windows 7 clients works fine, but I have at least three computers that I receive this error. DLO Client is Disabled Dedupe engine initialization failed. Please contact your system administrator. I spent time reading in the forum, I tryed checking the permissions, deleting the ".settings" folder, reinstalling the agent but nothing of this doesn't work for this computers. Other thing is, in computers that it works fine, users have to have at least copy operators permissions. If user doesn't have this permissions I receive the same error. If I uncheck the deduplication option, every computer works fine, but I want to have the deduplication option Can you help me? Thanks.

Try the following if the user is already added to the DLO admin console. Copy the appropriate exe from C:\Program Files\Symantec\Symantec DLO\DLOAgent\VC10Redist (on the DLO server) and install it on the affected client machine. Then open a command prompt on the client machine and browse to the DLO directory. Run the following command:- Regsvr32 WinddEngine.dll Relaunch the DLO agent now and check.

In some Windows 7 I get this error DLO Client is Disabled Dedupe engine initialization failed. Please contact your system administrator.

VJware
Level 6
10 years ago
Try this KB first - http://www.symantec.com/business/support/index?page=content&id=TECH210247

Secondly, on the affected client machines, browse to HKCU\Software\Symantec\Symantec DLO\Engine and verify the value of "FatalExit" key is set to 0. If not, set it to zero and relaunch the DLO agent.

Lastly, if the above does not help, would you pls enable verbose logging and PM/attach the log.
crodriguez
Level 3
10 years ago
Thank you for your quick response

According to the KB:

- I checked that I can reach http and https dedupe server from the clients.

- The service Mind tree Store Smart Dedupe is running on the server

- The password is not expired.

- The server is not in maintenance mode

- From the client I can reach the dedupe and backup folders.

According to the registry key:

I didn't have this key. I have created this new key and relaunch the DLO agent but the agent DLO instalation doesn't work if I dont have uninstalled before the agent in the computer. If I try to uninstall the client I lost the registry key introduced before.

Following I am attaching the support log

Your help is appreciated.
crodriguez
Level 3
10 years ago
Executable:dloclientu.exe
Machine: XXXXXXX
User: XXXXXXX
Domain: XXXXX
Principle user:
Principle domain:
Process domain: XXXXX
Interactive User Name: XXXXX\XXXXXX
Debug Mask: 0
Windows: 6.1.7601 Service Pack 1
Current directory: C:\Program Files\Symantec\Symantec DLO\DLO
Windows directory: C:\Windows
System directory: C:\Windows\system32
Path: C:\Program Files\PC Connectivity Solution\;C:\Program Files\Common Files\Microsoft Shared\Windows Live;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\Program Files\Intel\DMIX;C:\Program Files\Intel\Services\IPT\;C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin\;C:\Program Files\Dell\Dell Data Protection\Access\Advanced\Wave\Gemalto\Access Client\v5\;C:\Program Files\Windows Live\Shared;C:\Program Files\Common Files\Roxio Shared\DLLShared\;C:\Program Files\Common Files\Roxio Shared\OEM\DLLShared\;C:\Program Files\Common Files\Roxio Shared\OEM\DLLShared\;C:\Program Files\Common Files\Roxio Shared\OEM\12.0\DLLShared\;C:\Program Files\Roxio\OEM\AudioCore\
10/13/14 13:24:04 dloclientu.exe 5572: > client.cpp( 1706 ) -- LANGID == ESP --
10/13/14 13:24:05 dloclientu.exe 5572: > client.cpp( 1980 ) BUILD INFO: Build 75823a 10/13/2014 01:24:05.044PM
10/13/14 13:24:05 dloclientu.exe 5572: T> mainfrm.cpp( 472 ) CMainFrame::OnCreate() called...
10/13/14 13:24:05 dloclientu.exe 5572: T> mainfrm.cpp( 478 ) CMainFrame::OnCreate() creating fonts...
10/13/14 13:24:05 dloclientu.exe 5572: T> mainfrm.cpp( 480 ) CMainFrame::OnCreate() done creating fonts.
10/13/14 13:24:05 dloclientu.exe 5572: T> mainfrm.cpp( 3184 ) CMainFrame::OnCreate() creating status bar...
10/13/14 13:24:05 dloclientu.exe 5572: T> mainfrm.cpp( 3190 ) CMainFrame::OnCreate() done creating status bar.
10/13/14 13:24:05 dloclientu.exe 5572: T> mainfrm.cpp( 510 ) CMainFrame::OnCreate() returning.
10/13/14 13:24:05 dloclientu.exe 5572: T> client.cpp( 2039 ) CClientApp::InitInstance : main frame loaded.
10/13/14 13:24:05 dloclientu.exe 5572: T> client.cpp( 2055 ) CClientApp::InitInstance : locking m_critRefresh...
10/13/14 13:24:05 dloclientu.exe 5572: T> client.cpp( 2057 ) CClientApp::InitInstance : done locking m_critRefresh.
10/13/14 13:24:05 dloclientu.exe 5572: G> client.cpp( 9395 ) Performing 'TechRefresh' for user XXXXXX.XXXX from staging area C:\.dlostaging\XXXXXX.XXXXX
10/13/14 13:24:05 dloclientu.exe 5572: T> client.cpp( 9402 ) Staging area does not exist or is empty. returning.
10/13/14 13:24:05 dloclientu.exe 5572: T> client.cpp( 2066 ) CClientApp::InitInstance : TechRefresh() FAILED, res = e0140007
10/13/14 13:24:05 dloclientu.exe 5572: T> client.cpp( 2072 ) CClientApp::InitInstance : Calling Initialize.
10/13/14 13:24:05 dloclientu.exe 5456: T> client.cpp( 2483 ) CClientApp::StartupThread : ENTERING.
10/13/14 13:24:05 dloclientu.exe 5456: E> cachedpassword.cpp( 55 ) CCachedPassword::Load() failed for 0253FDE0
10/13/14 13:24:05 dloclientu.exe 5456: T> client.cpp( 2537 ) Loading temporary cached settings before any authentication attempt...
10/13/14 13:24:05 dloclientu.exe 5456: > errorreport.cpp( 294 ) FAILED ASSERTION: shadow\client\clientlib\shadowcrypt.cpp( line: 477 ): keyfile.Length () == (dbSymKeySize_bytes + MD5::DIGESTSIZE+Shadow::Crypt::aesSymKeySize_bytes+MD5::DIGESTSIZE )
10/13/14 13:24:05 dloclientu.exe 5456: T> shebang.cpp( 498 ) Shebang::Load calling Superclass::Load with flags 00001201
10/13/14 13:24:05 dloclientu.exe 5456: T> adodb.cpp( 733 ) timeout: 20, retry interval: 300
10/13/14 13:24:05 dloclientu.exe 5456: E> userdb.cpp( 1939 ) failed loading XML doc from C:\Users\XXXXXXXXXXXXXXXX\AppData\Local\Symantec\DLO\.settings\userdata.xml: 00000001
10/13/14 13:24:05 dloclientu.exe 5456: W> shebang.cpp( 503 ) Shebang::Load failed loading DB failed loading cached settings
10/13/14 13:24:05 dloclientu.exe 5456: T> client.cpp( 2550 ) failed to load temporary cached settings. will load legit later.
10/13/14 13:24:05 dloclientu.exe 5456: T> client.cpp( 4358 ) CClientApp::InitializeUserShare() called...
10/13/14 13:24:05 dloclientu.exe 5456: T> client.cpp( 4381 ) CClientApp::InitializeUserShare() user share path is
10/13/14 13:24:05 dloclientu.exe 5456: T> client.cpp( 4386 ) CClientApp::InitializeUserShare() empty user share path. not configured in reg.
10/13/14 13:24:05 dloclientu.exe 5456: T> client.cpp( 2555 ) IntializeUserShare() returned CC00029E
10/13/14 13:24:05 dloclientu.exe 5456: T> ../client/include/testoffline.h( 237 ) Shadow::OfflineFailure : CC00029E is not an offline code, returning false
10/13/14 13:24:05 dloclientu.exe 5456: T> ../client/include/testoffline.h( 237 ) Shadow::OfflineFailure : CC00029E is not an offline code, returning false
10/13/14 13:24:05 dloclientu.exe 5456: E> cachedpassword.cpp( 55 ) CCachedPassword::Load() failed for 0253FE78
10/13/14 13:24:05 dloclientu.exe 5456: T> client.cpp( 4074 ) CClientApp attempting to load shebang with server = SERVISQL2008 db = user = XXXXX\XXXXXXXXX settings path = C:\Users\XXXXXXXXXXXXXXXX\AppData\Local\Symantec\DLO\.settings forcing DB reload
10/13/14 13:24:05 dloclientu.exe 5456: > errorreport.cpp( 294 ) FAILED ASSERTION: shadow\client\clientlib\shadowcrypt.cpp( line: 477 ): keyfile.Length () == (dbSymKeySize_bytes + MD5::DIGESTSIZE+Shadow::Crypt::aesSymKeySize_bytes+MD5::DIGESTSIZE )
10/13/14 13:24:05 dloclientu.exe 5456: T> shebang.cpp( 498 ) Shebang::Load calling Superclass::Load with flags 00000007
10/13/14 13:24:05 dloclientu.exe 5456: E> userdb.cpp( 1939 ) failed loading XML doc from C:\Users\XXXXXXXXXXXXXXXX\AppData\Local\Symantec\DLO\.settings\userdata.xml: 00000001
10/13/14 13:24:05 dloclientu.exe 5456: T> adodb.cpp( 1112 ) : query - SELECT SUSER_SNAME()
10/13/14 13:24:05 dloclientu.exe 5456: T> adodb.cpp( 767 ) Looking up cluster node info at \\SERVISQL2008\SYMDLOClus\DLOCluster\ActiveNode.bin exists: No
10/13/14 13:24:05 dloclientu.exe 5456: T> adodb.cpp( 967 ) ADODB::GetActiveClusterNodeName m_strLastKnownServerName: SERVISQL2008 strNodeName: SERVISQL2008
10/13/14 13:24:05 dloclientu.exe 5456: T> adodb.cpp( 480 ) failed looking up cluster node info: 80070043 virtualServer SERVISQL2008 media server SERVISQL2008
10/13/14 13:24:05 dloclientu.exe 5456: T> adodb.cpp( 1250 ) : finished query - SELECT SUSER_SNAME()
10/13/14 13:24:05 dloclientu.exe 5456: T> adocommand.cpp( 603 ) executing ADO command: { ? = call get_user_settings3(?, ?) }
10/13/14 13:24:05 dloclientu.exe 5456: G> adocommand.cpp( 617 ) parameter( 0 ): @RETURN_VALUE - adInteger, size: 0 - adParamReturnValue
10/13/14 13:24:05 dloclientu.exe 5456: G> adocommand.cpp( 617 ) parameter( 1 ): @UserName - adVarWChar, size: 16 - adParamInput
10/13/14 13:24:05 dloclientu.exe 5456: G> adocommand.cpp( 617 ) parameter( 2 ): @UserDomain - adVarWChar, size: 10 - adParamInput
10/13/14 13:24:07 dloclientu.exe 5456: T> dataset.cpp( 927 ) dataset load expanded %CURRENTUSERMYDOCS% into C:\Users\XXXXXXXXXXXXXXXX\Documents
10/13/14 13:24:07 dloclientu.exe 5456: T> dataset.cpp( 927 ) dataset load expanded %CURRENTUSERMYDOCS% into C:\Users\XXXXXXXXXXXXXXXX\Documents
10/13/14 13:24:07 dloclientu.exe 5456: T> dataset.cpp( 927 ) dataset load expanded %CURRENTUSERPROFILE%\Favorites into C:\Users\XXXXXXXXXXXXXXXX\Favorites
10/13/14 13:24:07 dloclientu.exe 5456: T> dataset.cpp( 927 ) dataset load expanded %LOCALAPPDATA%\Microsoft\Outlook into C:\Users\XXXXXXXXXXXXXXXX\AppData\Local\MICROSOFT\OUTLOOK
10/13/14 13:24:07 dloclientu.exe 5456: T> dataset.cpp( 927 ) dataset load expanded %CURRENTUSERDESKTOP% into C:\Users\XXXXXXXXXXXXXXXX\Desktop
10/13/14 13:24:07 dloclientu.exe 5456: T> dataset.cpp( 927 ) dataset load expanded %CURRENTUSERMYPICTURES% into C:\Users\XXXXXXXXXXXXXXXX\Pictures
10/13/14 13:24:07 dloclientu.exe 5456: T> dataset.cpp( 927 ) dataset load expanded %CURRENTUSERMYDOCS%\Outlook Files into C:\Users\XXXXXXXXXXXXXXXX\Documents\Outlook Files
10/13/14 13:24:07 dloclientu.exe 5456: T> dataset.cpp( 927 ) dataset load expanded %CURRENTUSERMYDOCS% into C:\Users\XXXXXXXXXXXXXXXX\Documents
10/13/14 13:24:07 dloclientu.exe 5456: T> dataset.cpp( 927 ) dataset load expanded %CURRENTUSERPROFILE%\Favorites into C:\Users\XXXXXXXXXXXXXXXX\Favorites
10/13/14 13:24:07 dloclientu.exe 5456: T> dataset.cpp( 927 ) dataset load expanded %LOCALAPPDATA%\Microsoft\Outlook into C:\Users\XXXXXXXXXXXXXXXX\AppData\Local\MICROSOFT\OUTLOOK
10/13/14 13:24:07 dloclientu.exe 5456: T> dataset.cpp( 927 ) dataset load expanded %CURRENTUSERDESKTOP% into C:\Users\XXXXXXXXXXXXXXXX\Desktop
10/13/14 13:24:07 dloclientu.exe 5456: T> dataset.cpp( 927 ) dataset load expanded %CURRENTUSERMYPICTURES% into C:\Users\XXXXXXXXXXXXXXXX\Pictures
10/13/14 13:24:07 dloclientu.exe 5456: T> dataset.cpp( 927 ) dataset load expanded %CURRENTUSERMYDOCS%\Outlook Files into C:\Users\XXXXXXXXXXXXXXXX\Documents\Outlook Files
10/13/14 13:24:07 dloclientu.exe 5456: T> userdb.cpp( 1855 ) TSCH:: bCheckValxmlDb from ReadSQL() = 0
10/13/14 13:24:07 dloclientu.exe 5456: T> adocommand.cpp( 603 ) executing ADO command: { ? = call get_encryption_key2_by_userid(?) }
10/13/14 13:24:07 dloclientu.exe 5456: G> adocommand.cpp( 617 ) parameter( 0 ): @RETURN_VALUE - adInteger, size: 0 - adParamReturnValue
10/13/14 13:24:07 dloclientu.exe 5456: G> adocommand.cpp( 617 ) parameter( 1 ): @userID - adInteger, size: 1 - adParamInput
10/13/14 13:24:07 dloclientu.exe 5456: G> ../client/include/dataobjects.h( 589 ) SafeArrayAccessData bound= 160
10/13/14 13:24:07 dloclientu.exe 5456: G> ../client/include/dataobjects.h( 589 ) SafeArrayAccessData bound= 16
10/13/14 13:24:07 dloclientu.exe 5456: G> ../client/include/dataobjects.h( 589 ) SafeArrayAccessData bound= 16
10/13/14 13:24:07 dloclientu.exe 5456: G> ../client/include/dataobjects.h( 589 ) SafeArrayAccessData bound= 16
10/13/14 13:24:07 dloclientu.exe 5456: G> ../client/include/dataobjects.h( 589 ) SafeArrayAccessData bound= 32
10/13/14 13:24:07 dloclientu.exe 5456: T> shebang.cpp( 293 ) Shebang::DefaultClientDataPath() at key Software\Symantec\Symantec DLO\Client\Caches, FQ username = XXXXX\XXXXXXXXX; Cache path = C:\Users\XXXXXXXXXXXXXXXX\AppData\Local\Symantec\DLO10/13/2014 01:24:07.456PM
10/13/14 13:24:07 dloclientu.exe 5456: T> shebang.cpp( 309 ) Shebang::DefaultClientDataPath() SetValue() returned 00000000 10/13/2014 01:24:07.458PM
10/13/14 13:24:07 dloclientu.exe 5456: T> shebang.cpp( 549 ) Shebang::Load exiting...
10/13/14 13:24:07 dloclientu.exe 5456: T> client.cpp( 4145 ) CClientApp shebang loaded successfully
10/13/14 13:24:07 dloclientu.exe 5456: T> client.cpp( 8563 ) CClientApp::ScheduleLiveUpdateCheck() called.
10/13/14 13:24:07 dloclientu.exe 5456: T> client.cpp( 8584 ) CClientApp::ScheduleLiveUpdateCheck() - unscheduling LiveUpdate notify check... XXXXX\XXXXXXXXX...
10/13/14 13:24:07 dloclientu.exe 5456: T> taskscheduler.cpp( 726 ) unscheduling C:\Program Files\Symantec\Symantec DLO\DLO\DLOClientu.exe
10/13/14 13:24:07 dloclientu.exe 5456: T> client.cpp( 8587 ) CClientApp::ScheduleLiveUpdateCheck() - unscheduling LiveUpdate notify check (unique per user)... XXXXX\XXXXXXXXX...
10/13/14 13:24:07 dloclientu.exe 5456: T> taskscheduler.cpp( 726 ) unscheduling C:\Program Files\Symantec\Symantec DLO\DLO\DLOClientu.exe
10/13/14 13:24:07 dloclientu.exe 5456: T> client.cpp( 8591 ) CClientApp::ScheduleLiveUpdateCheck() - unscheduling LiveUpdate auto check...
10/13/14 13:24:07 dloclientu.exe 5456: T> client.cpp( 8596 ) CClientApp::ScheduleLiveUpdateCheck() scheduled check is disabled.
10/13/14 13:24:07 dloclientu.exe 5456: T> client.cpp( 4358 ) CClientApp::InitializeUserShare() called...
10/13/14 13:24:07 dloclientu.exe 5456: T> shebang.cpp( 381 ) Shebang::DefaultUserShare() at key Software\Symantec\Symantec DLO\Client\UserShare, FQ username = XXXXX\XXXXXXXXX; Share path = \\BCK-DCV\BACKUP-DLO$\XXXXXXXXX-XXXXXXXXXXXXXXXX\.dlo10/13/2014 01:24:07.460PM
10/13/14 13:24:07 dloclientu.exe 5456: T> shebang.cpp( 397 ) Shebang::DefaultUserShare() SetValue() returned 00000000 10/13/2014 01:24:07.461PM
10/13/14 13:24:07 dloclientu.exe 5456: T> client.cpp( 4381 ) CClientApp::InitializeUserShare() user share path is \\BCK-DCV\BACKUP-DLO$\XXXXXXXXX-XXXXXXXXXXXXXXXX\.dlo
10/13/14 13:24:07 dloclientu.exe 5456: E> cachedpassword.cpp( 55 ) CCachedPassword::Load() failed for 0254EB28
10/13/14 13:24:08 dloclientu.exe 5456: E> serversanitycheck.cpp( 129 ) failed to create local sanity file \\BCK-DCV\BACKUP-DLO$\XXXXXXXXX-XXXXXXXXXXXXXXXX\.dlo\XXXXXXXXXXXXXXXX\.sanity: E0140007
10/13/14 13:24:08 dloclientu.exe 5456: T> ../client/include/testoffline.h( 237 ) Shadow::OfflineFailure : 00000000 is not an offline code, returning false
10/13/14 13:24:08 dloclientu.exe 5456: T> shebang.cpp( 381 ) Shebang::DefaultUserShare() at key Software\Symantec\Symantec DLO\Client\UserShare, FQ username = XXXXX\XXXXXXXXX; Share path = \\BCK-DCV\BACKUP-DLO$\XXXXXXXXX-XXXXXXXXXXXXXXXX\.dlo10/13/2014 01:24:08.107PM
10/13/14 13:24:08 dloclientu.exe 5456: T> shebang.cpp( 397 ) Shebang::DefaultUserShare() SetValue() returned 00000000 10/13/2014 01:24:08.108PM
10/13/14 13:24:08 dloclientu.exe 5456: T> client.cpp( 5338 ) Online( 1, 1 )
10/13/14 13:24:08 dloclientu.exe 5456: T> client.cpp( 3980 ) CClientApp::WarnIfCacheTrouble() checking for non-NTFS local cache path...
10/13/14 13:24:08 dloclientu.exe 5456: T> userdb.cpp( 1073 ) UserDB::CheckForUpdate() UserID: 1608 MajorVersion: 7 MinorVersion: 5 BuildVersion: 7.58.23a
10/13/14 13:24:08 dloclientu.exe 5456: T> adodb.cpp( 967 ) ADODB::GetActiveClusterNodeName m_strLastKnownServerName: SERVISQL2008 strNodeName: SERVISQL2008
10/13/14 13:24:08 dloclientu.exe 5456: T> adocommand.cpp( 603 ) executing ADO command: { ? = call get_client_update_for_user(?, ?, ?, ?) }
10/13/14 13:24:08 dloclientu.exe 5456: G> adocommand.cpp( 617 ) parameter( 0 ): @RETURN_VALUE - adInteger, size: 0 - adParamReturnValue
10/13/14 13:24:08 dloclientu.exe 5456: G> adocommand.cpp( 617 ) parameter( 1 ): @userID - adInteger, size: 1 - adParamInput
10/13/14 13:24:08 dloclientu.exe 5456: G> adocommand.cpp( 617 ) parameter( 2 ): @majorVersion - adInteger, size: 1 - adParamInput
10/13/14 13:24:08 dloclientu.exe 5456: G> adocommand.cpp( 617 ) parameter( 3 ): @minorVersion - adInteger, size: 1 - adParamInput
10/13/14 13:24:08 dloclientu.exe 5456: G> adocommand.cpp( 617 ) parameter( 4 ): @buildVersion - adVarWChar, size: 16 - adParamInput
10/13/14 13:24:08 dloclientu.exe 5456: E> client.cpp( 2650 ) CClientApp::StartupThread : CheckForUpdates FAILED result=3759407111 - IGNORING.
10/13/14 13:24:08 dloclientu.exe 5456: T> ../client/include/testoffline.h( 237 ) Shadow::OfflineFailure : E0140007 is not an offline code, returning false
10/13/14 13:24:08 dloclientu.exe 5456: T> client.cpp( 2673 ) CClientApp::StartupThread : CheckVersionCompatibility() called.10/13/2014 01:24:08.473PM
10/13/14 13:24:08 dloclientu.exe 5456: T> client.cpp( 2684 ) CClientApp::StartupThread : CheckVersionCompatibility() finished.10/13/2014 01:24:08.473PM
10/13/14 13:24:08 dloclientu.exe 5456: T> client.cpp( 2708 ) CClientApp::StartupThread : deleting temp files in C:\Users\XXXXXXXXXXXXXXXX\AppData\Local\Symantec\DLO\.settings\.tmp...10/13/2014 01:24:08.474PM
10/13/14 13:24:08 dloclientu.exe 5456: T> client.cpp( 2716 ) CClientApp::StartupThread : initializing notify handler...10/13/2014 01:24:08.474PM
10/13/14 13:24:08 dloclientu.exe 5456: T> client.cpp( 2730 ) CClientApp::StartupThread : starting notify handler...10/13/2014 01:24:08.479PM
10/13/14 13:24:08 dloclientu.exe 5456: T> clientnotifyhandler.cpp( 84 ) CClientNotifyHandler::Start() called. 10/13/2014 01:24:08.479PM
10/13/14 13:24:08 dloclientu.exe 5456: T> client.cpp( 2770 ) CClientApp::StartupThread : EXITING 0.
10/13/14 13:24:08 dloclientu.exe 2952: T> workerthread.cpp( 74 ) worker thread started - 3300
10/13/14 13:24:08 dloclientu.exe 5572: T> ../DedupeEngine/Dedupe.h( 68 ) Dedupe Wrapper- CDedupe::Login() BEGIN- Server: 172.20.0.119 Compartment: DEDUPE-STORAGE-DCV User: XXXXX\XXXXXXXXX Machine: XXXXXXXXXXXXXXXX NUDF: \\BCK-DCV\BACKUP-DLO$\XXXXXXXXX-XXXXXXXXXXXXXXXX\.dlo LUDF: C:\Users\XXXXXXXXXXXXXXXX\AppData\Local\Symantec\DLO\.dlo
10/13/14 13:24:08 dloclientu.exe 5572: > ../DedupeEngine/Dedupe.h( 271 ) Dedupe Wrapper- CDedupe::Login() calling cocreateinstance
10/13/14 13:24:08 dloclientu.exe 5572: > ../DedupeEngine/Dedupe.h( 276 ) Dedupe Wrapper- CDedupe::Login(). Dedupe cocreate instance finished. Return value - -2147221164
10/13/14 13:24:08 dloclientu.exe 5572: > ../DedupeEngine/Dedupe.h( 279 ) Dedupe Wrapper- CDedupe::Login(). Dedupe cocreate instance failed. Throwing exception -2147221164
10/13/14 13:24:08 dloclientu.exe 5572: T> ../DedupeEngine/Dedupe.h( 68 ) Dedupe Wrapper- CDedupe::ReleaseCodecs()
10/13/14 13:24:08 dloclientu.exe 5572: T> ../DedupeEngine/Dedupe.h( 68 ) Dedupe Wrapper- CDedupe::Login() END.
10/13/14 13:24:08 dloclientu.exe 5572: E> client.cpp( 11935 ) CClientApp::InitializeDedupeEngine() : Failed to login to Dedupe server.Error Code: -2147221164
10/13/14 13:24:08 dloclientu.exe 5572: G> client.cpp( 2150 ) Dedupe - Dedupe server is offline. No Dedupe DB rebuild
10/13/14 13:24:08 dloclientu.exe 2952: T> ../client/include/testoffline.h( 237 ) Shadow::OfflineFailure : E0140008 is not an offline code, returning false
10/13/14 13:24:08 dloclientu.exe 2952: T> clientnotifyhandler.cpp( 244 ) CClientNotifyHandler got Online() callback. Online = 1
10/13/14 13:24:08 dloclientu.exe 2952: T> clientnotifyhandler.cpp( 302 ) CClientNotifyHandler::Online() attempting to post Online notification
10/13/14 13:24:08 dloclientu.exe 2952: T> clientnotifyhandler.cpp( 207 ) CClientNotifyHandler::NotifyPosted() notify handler called. 10/13/2014 01:24:08.538PM
10/13/14 13:24:08 dloclientu.exe 2952: T> clientnotifyhandler.cpp( 217 ) CClientNotifyHandler::NotifyPosted() notify inserted. posting notify...
10/13/14 13:24:08 dloclientu.exe 2952: T> ../client/include/testoffline.h( 237 ) Shadow::OfflineFailure : E0140008 is not an offline code, returning false
10/13/14 13:24:08 dloclientu.exe 2952: T> clientnotifyhandler.cpp( 244 ) CClientNotifyHandler got Online() callback. Online = 1
10/13/14 13:24:08 dloclientu.exe 2952: T> clientnotifyhandler.cpp( 302 ) CClientNotifyHandler::Online() attempting to post Online notification
10/13/14 13:24:08 dloclientu.exe 2952: T> clientnotifyhandler.cpp( 207 ) CClientNotifyHandler::NotifyPosted() notify handler called. 10/13/2014 01:24:08.543PM
10/13/14 13:24:08 dloclientu.exe 2952: T> clientnotifyhandler.cpp( 222 ) CClientNotifyHandler::NotifyPosted() notify NOT posted.
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 7849 ) CClientApp::ProcessNotifications called...
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 7850 ) CClientApp::ProcessNotifications - engine stopping? No.
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 236 ) CClientNotifyHandler::pfnNotifyHandlerCallback() called... 10/13/2014 01:24:08.578PM
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 477 ) CClientNotifyHandler::pfnNotifyHandlerCallback() processing I_SDW_NOTIFY_ONLINE notification... 10/13/2014 01:24:08.578PM
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 481 ) CClientNotifyHandler::pfnNotifyHandlerCallback() got I_SDW_NOTIFY_ONLINE. Online = 1 10/13/2014 01:24:08.578PM
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 49 ) THROTTLING_LOG: Enumerate through all the NIC instances to find active adapaters.
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :0
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :0
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :0
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :1
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Intel(R) 82579LM Gigabit Network Connection
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 150 ) THROTTLING_LOG: Enumerate through all the NIC instances to find speed of adapater : Intel(R) 82579LM Gigabit Network Connection
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft #2
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Teredo Tunneling Pseudo-Interface
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Intel(R) 82579LM Gigabit Network Connection
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 387 ) THROTTLING_LOG: Network adapter connection speed :100000 Kbps.
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 115 ) THROTTLING_LOG: Setting max NIC adapter speed to 100000 Kbps.
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :1
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (Network Monitor)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 150 ) THROTTLING_LOG: Enumerate through all the NIC instances to find speed of adapater : WAN Miniport (Network Monitor)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft #2
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Teredo Tunneling Pseudo-Interface
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Intel(R) 82579LM Gigabit Network Connection
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (Network Monitor)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 387 ) THROTTLING_LOG: Network adapter connection speed :115 Kbps.
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :1
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (IP)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 150 ) THROTTLING_LOG: Enumerate through all the NIC instances to find speed of adapater : WAN Miniport (IP)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft #2
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Teredo Tunneling Pseudo-Interface
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Intel(R) 82579LM Gigabit Network Connection
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (Network Monitor)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (IP)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 387 ) THROTTLING_LOG: Network adapter connection speed :115 Kbps.
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :1
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (IPv6)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 150 ) THROTTLING_LOG: Enumerate through all the NIC instances to find speed of adapater : WAN Miniport (IPv6)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft #2
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Teredo Tunneling Pseudo-Interface
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Intel(R) 82579LM Gigabit Network Connection
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (Network Monitor)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (IP)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (IPv6)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 387 ) THROTTLING_LOG: Network adapter connection speed :115 Kbps.
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 73 ) THROTTLING_LOG: pEnumInst->Next returned S_FALSE.
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 7978 ) THROTTLING_LOG: (Backup Throttling) Network bandwidth based on hardware configuration is 100000000 bits per second.
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 7994 ) THROTTLING_LOG: (Backup Throttling) Current Bandwidth of NIC lies in High Bucket.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 7341 ) Reconciler::StartNetworkCopy()
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 8039 ) THROTTLING_LOG: (Backup Throttling) Setting throttling type to static throttling and yield (1500).
10/13/14 13:24:08 dloclientu.exe 5572: T> netthrottle.cpp( 597 ) THROTTLING_LOG: Static throttling and yield selected.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 8078 ) THROTTLING_LOG: (Backup Throttling) No action to be taken when available bandwidth is below acceptable limit.
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 8101 ) THROTTLING_LOG: (Backup Throttling) No action to be taken when throttling fails.
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 49 ) THROTTLING_LOG: Enumerate through all the NIC instances to find active adapaters.
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :0
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :0
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :0
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :1
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Intel(R) 82579LM Gigabit Network Connection
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 150 ) THROTTLING_LOG: Enumerate through all the NIC instances to find speed of adapater : Intel(R) 82579LM Gigabit Network Connection
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft #2
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Teredo Tunneling Pseudo-Interface
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Intel(R) 82579LM Gigabit Network Connection
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 387 ) THROTTLING_LOG: Network adapter connection speed :100000 Kbps.
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 115 ) THROTTLING_LOG: Setting max NIC adapter speed to 100000 Kbps.
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :1
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (Network Monitor)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 150 ) THROTTLING_LOG: Enumerate through all the NIC instances to find speed of adapater : WAN Miniport (Network Monitor)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft #2
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Teredo Tunneling Pseudo-Interface
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Intel(R) 82579LM Gigabit Network Connection
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (Network Monitor)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 387 ) THROTTLING_LOG: Network adapter connection speed :115 Kbps.
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :1
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (IP)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 150 ) THROTTLING_LOG: Enumerate through all the NIC instances to find speed of adapater : WAN Miniport (IP)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft #2
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Teredo Tunneling Pseudo-Interface
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Intel(R) 82579LM Gigabit Network Connection
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (Network Monitor)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (IP)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 387 ) THROTTLING_LOG: Network adapter connection speed :115 Kbps.
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 358 ) THROTTLING_LOG: Network adapter connection state :1
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (IPv6)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 150 ) THROTTLING_LOG: Enumerate through all the NIC instances to find speed of adapater : WAN Miniport (IPv6)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Adaptador ISATAP de Microsoft #2
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Teredo Tunneling Pseudo-Interface
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :Intel(R) 82579LM Gigabit Network Connection
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (Network Monitor)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (IP)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 326 ) THROTTLING_LOG: Network adapter name :WAN Miniport (IPv6)
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 387 ) THROTTLING_LOG: Network adapter connection speed :115 Kbps.
10/13/14 13:24:08 dloclientu.exe 5572: T> netadapterhandler.cpp( 73 ) THROTTLING_LOG: pEnumInst->Next returned S_FALSE.
10/13/14 13:24:08 dloclientu.exe 5572: T> restoreengine.cpp( 923 ) THROTTLING_LOG: (Restore Throttling) Network bandwidth based on hardware configuration is 100000000 bits per second.
10/13/14 13:24:08 dloclientu.exe 5572: T> restoreengine.cpp( 939 ) THROTTLING_LOG: (Restore Throttling) Current Bandwidth of NIC lies in High Bucket.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> restoreengine.cpp( 988 ) THROTTLING_LOG: (Restore Throttling) Setting throttling type to no throttling.
10/13/14 13:24:08 dloclientu.exe 5572: T> netthrottle.cpp( 624 ) THROTTLING_LOG: No network throttling selected.
10/13/14 13:24:08 dloclientu.exe 5572: T> restoreengine.cpp( 999 ) THROTTLING_LOG: (Restore Throttling) No action to be taken when available bandwidth is below acceptable limit.
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 10249 ) CClientApp::GetConnectionState() detecting connection state... 10/13/2014 01:24:08.678PM
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 10257 ) CClientApp::GetConnectionState() InternetGetConnectedState() returned CONNECTED: dwFlags = 0x12 10/13/2014 01:24:08.678PM
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 10265 ) CClientApp::GetConnectionState() InternetGetConnectedState() no MODEM detected. 10/13/2014 01:24:08.678PM
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 10270 ) CClientApp::GetConnectionState() InternetGetConnectedState() says we're on LAN. 10/13/2014 01:24:08.678PM
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 9166 ) CClientApp::FindConnectionPolicy() NO CONNECTION POLICY FOUND. 10/13/2014 01:24:08.678PM
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 8947 ) CClientApp::EnforceConnectionPolicy() no connection policy. clearing engine connection policy. 10/13/2014 01:24:08.678PM
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 7341 ) Reconciler::StartNetworkCopy()
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 7819 ) THROTTLING_LOG: (Backup Throttling) Setting throttling type to static throttling and yield (1500).
10/13/14 13:24:08 dloclientu.exe 5572: T> netthrottle.cpp( 597 ) THROTTLING_LOG: Static throttling and yield selected.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 7840 ) THROTTLING_LOG: (Backup Throttling) No action to be taken when available bandwidth is below acceptable limit.
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 7859 ) THROTTLING_LOG: (Backup Throttling) No action to be taken when throttling fails.
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 8783 ) CClientApp::InBlackoutWindow() called.
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 8834 ) CClientApp::EnforceBlackoutWindow() NOT IN WINDOW.
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 8840 ) CClientApp::EnforceBlackoutWindow() user did NOT choose to work offline. checking connection policies and (possibly) starting net copy.
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 10249 ) CClientApp::GetConnectionState() detecting connection state... 10/13/2014 01:24:08.679PM
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 10257 ) CClientApp::GetConnectionState() InternetGetConnectedState() returned CONNECTED: dwFlags = 0x12 10/13/2014 01:24:08.679PM
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 10265 ) CClientApp::GetConnectionState() InternetGetConnectedState() no MODEM detected. 10/13/2014 01:24:08.679PM
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 10270 ) CClientApp::GetConnectionState() InternetGetConnectedState() says we're on LAN. 10/13/2014 01:24:08.679PM
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 9166 ) CClientApp::FindConnectionPolicy() NO CONNECTION POLICY FOUND. 10/13/2014 01:24:08.679PM
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 8947 ) CClientApp::EnforceConnectionPolicy() no connection policy. clearing engine connection policy. 10/13/2014 01:24:08.679PM
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 7341 ) Reconciler::StartNetworkCopy()
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 7819 ) THROTTLING_LOG: (Backup Throttling) Setting throttling type to static throttling and yield (1500).
10/13/14 13:24:08 dloclientu.exe 5572: T> netthrottle.cpp( 597 ) THROTTLING_LOG: Static throttling and yield selected.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> throttlingdatacqueue.cpp( 89 ) THROTTLING_LOG: CThrottlingDataCircularQueue::EmptyQueue.
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 7840 ) THROTTLING_LOG: (Backup Throttling) No action to be taken when available bandwidth is below acceptable limit.
10/13/14 13:24:08 dloclientu.exe 5572: T> reconciler.cpp( 7859 ) THROTTLING_LOG: (Backup Throttling) No action to be taken when throttling fails.
10/13/14 13:24:08 dloclientu.exe 5572: T> client.cpp( 5338 ) Online( 1, 1 )
10/13/14 13:24:08 dloclientu.exe 5572: T> statusview.cpp( 785 ) CStatusView::_ShowIdleControls() called10/13/2014 01:24:08.841PM
10/13/14 13:24:09 dloclientu.exe 5572: T> client.cpp( 10576 ) CClientApp::ConfigureNotesClient() called. 10/13/2014 01:24:09.846PM
10/13/14 13:24:09 dloclientu.exe 5572: T> client.cpp( 10588 ) CClientApp::ConfigureNotesClient() NSF support enabled. Looking for Notes Client window... 10/13/2014 01:24:09.846PM
10/13/14 13:24:09 dloclientu.exe 5572: T> client.cpp( 10685 ) CClientApp::ConfigureNotesClient() Notes.ini file does not exist at 10/13/2014 01:24:09.850PM
10/13/14 13:24:09 dloclientu.exe 5572: G> trayicon.cpp( 538 ) CTrayIcon::UpdateStatus() called.
10/13/14 13:24:09 dloclientu.exe 5572: G> trayicon.cpp( 546 ) CTrayIcon::UpdateStatus() status icon is 128
10/13/14 13:24:09 dloclientu.exe 5572: G> trayicon.cpp( 598 ) CTrayIcon::UpdateStatus() setting default icon.
10/13/14 13:24:09 dloclientu.exe 5572: T> statusview.cpp( 554 ) CStatusView::UpdateStatus() called10/13/2014 01:24:09.851PM
10/13/14 13:24:09 dloclientu.exe 5572: T> statusview.cpp( 2222 ) Entered ClearRename() g_vecTasks:Size:= 0
10/13/14 13:24:09 dloclientu.exe 5572: T> statusview.cpp( 2252 ) exited ClearRename() g_vecTasks:Size:= 0
10/13/14 13:24:09 dloclientu.exe 5572: T> statusview.cpp( 2031 ) Dedupe - CStatusView::UpdateDetailedStatus() : Dedupe engine is offline.
10/13/14 13:24:09 dloclientu.exe 5572: T> client.cpp( 2277 ) CClientApp::InitInstance hiding splash dialog.
10/13/14 13:24:09 dloclientu.exe 5572: E> netspeedandduplexhandler.cpp( 135 ) THROTTLING_LOG: RegOpenKeyEx failed. Error : 5
10/13/14 13:24:09 dloclientu.exe 5572: E> client.cpp( 2291 ) NetworkAdapters.ValidateAutoOnly() failed. Error: -2147024891
10/13/14 13:24:09 dloclientu.exe 5572: G> client.cpp( 11844 ) CClientApp::StartThrottlingFailureNotificationThread() : starting throttling failure notification thread...
10/13/14 13:24:09 dloclientu.exe 5572: T> client.cpp( 2318 ) CClientApp::InitInstance : Starting engine.
10/13/14 13:24:09 dloclientu.exe 5560: G> client.cpp( 11814 ) CClientApp::ThrottlingFailureNotificationThread() thread started. 10/13/2014 01:24:09.855PM
10/13/14 13:24:09 dloclientu.exe 5572: T> client.cpp( 3002 ) CClientApp::StartEngine() - user is disabled.
10/13/14 13:24:09 dloclientu.exe 5572: T> client.cpp( 3026 ) CClientApp::StartEngine() - User disabled - posting jobs loaded...
10/13/14 13:24:09 dloclientu.exe 5572: G> trayicon.cpp( 538 ) CTrayIcon::UpdateStatus() called.
10/13/14 13:24:09 dloclientu.exe 5592: T> client.cpp( 3210 ) CClientApp::EngineThread() called
10/13/14 13:24:09 dloclientu.exe 5572: G> trayicon.cpp( 546 ) CTrayIcon::UpdateStatus() status icon is 480
10/13/14 13:24:09 dloclientu.exe 5572: G> trayicon.cpp( 584 ) CTrayIcon::UpdateStatus() setting DISABLED icon.
10/13/14 13:24:09 dloclientu.exe 5572: T> statusview.cpp( 554 ) CStatusView::UpdateStatus() called10/13/2014 01:24:09.857PM
10/13/14 13:24:09 dloclientu.exe 5572: T> statusview.cpp( 2222 ) Entered ClearRename() g_vecTasks:Size:= 0
10/13/14 13:24:09 dloclientu.exe 5572: T> statusview.cpp( 2252 ) exited ClearRename() g_vecTasks:Size:= 0
10/13/14 13:24:09 dloclientu.exe 5572: T> statusview.cpp( 785 ) CStatusView::_ShowIdleControls() called10/13/2014 01:24:09.857PM
10/13/14 13:24:09 dloclientu.exe 5572: T> statusview.cpp( 2031 ) Dedupe - CStatusView::UpdateDetailedStatus() : Dedupe engine is offline.
10/13/14 13:24:09 dloclientu.exe 5572: T> client.cpp( 10221 ) CClientApp::StartConnectionStateNotifyThread() : starting IP change notification thread...
10/13/14 13:24:09 dloclientu.exe 5572: T> statusview.cpp( 2031 ) Dedupe - CStatusView::UpdateDetailedStatus() : Dedupe engine is offline.
10/13/14 13:24:09 dloclientu.exe 5024: T> client.cpp( 10089 ) CClientApp::ConnectionStateChangeThread() thread started. 10/13/2014 01:24:09.858PM
10/13/14 13:24:09 dloclientu.exe 5024: T> client.cpp( 10098 ) CClientApp::ConnectionStateChangeThread() creating connection thread event handles. 10/13/2014 01:24:09.858PM
10/13/14 13:24:09 dloclientu.exe 5024: T> client.cpp( 10132 ) CClientApp::ConnectionStateChangeThread() waiting for events... 10/13/2014 01:24:09.858PM
10/13/14 13:24:09 dloclientu.exe 5572: T> restoreview.cpp( 414 ) CRestoreView::APPMESSAGE_SETTINGS_LOADED. not active view. setting m_bNeedsRefresh = true. 10/13/2014 01:24:09.861PM
10/13/14 13:24:09 dloclientu.exe 5572: T> client.cpp( 2462 ) CClientApp::InitInstance : returning SUCCESS.
10/13/14 13:24:11 dloclientu.exe 5572: T> mainfrm.cpp( 564 ) CMainFrame::OnTimer() called with event ID of 3
10/13/14 13:24:11 dloclientu.exe 5572: T> mainfrm.cpp( 568 ) CMainFrame::OnTimer() event ID == TIMER_STATUS. checking to see if we need to update status bar...
10/13/14 13:24:11 dloclientu.exe 5572: T> mainfrm.cpp( 574 ) CMainFrame::OnTimer() job not running and engines are quiet. updating status bar with idle text...
10/13/14 13:25:05 dloclientu.exe 5572: T> mainfrm.cpp( 1301 ) CMainFrame::OnClientUIMutex() got ID_COMMAND_ACTIVATEMAINWND from command line.
10/13/14 13:25:07 dloclientu.exe 5572: T> client.cpp( 11246 ) UACAWARE: Registry read failed. Reading From INI file [SOFTWARE\Wow6432Node\Symantec\Components\debugstream\dloclientu.exe].
10/13/14 13:25:09 dloclientu.exe 5572: T> client.cpp( 11246 ) UACAWARE: Registry read failed. Reading From INI file [SOFTWARE\Wow6432Node\Symantec\Components\debugstream\dloclientu.exe].
10/13/14 13:25:09 dloclientu.exe 5572: T> client.cpp( 11246 ) UACAWARE: Registry read failed. Reading From INI file [SOFTWARE\Wow6432Node\Symantec\Components\debugstream\dloclientu.exe].
10/13/14 13:25:09 dloclientu.exe 5572: T> client.cpp( 11246 ) UACAWARE: Registry read failed. Reading From INI file [SOFTWARE\Wow6432Node\Symantec\Components\debugstream\dloclientu.exe].
VJware
Level 6
10 years ago
just a quick query. Is this user added to the DLO admin console ?
VJware
Level 6
10 years ago
Try the following if the user is already added to the DLO admin console.

Copy the appropriate exe from C:\Program Files\Symantec\Symantec DLO\DLOAgent\VC10Redist (on the DLO server) and install it on the affected client machine.

Then open a command prompt on the client machine and browse to the DLO directory. Run the following command:-

Regsvr32 WinddEngine.dll

Relaunch the DLO agent now and check.
crodriguez
Level 3
10 years ago
Yes I can see the users in the dbo.user_info of dedupdedb database.

In this compters, the dlo agent doesn't work with any user.
crodriguez
Level 3
10 years ago
Hi

I tried in a computer and I am really grateful because the problem has been solved installing the Microsoft Visual C++ 2010 and registering the dll like you have mentioned before

Really thanks for your help.

One question more, is it mandatory the users was in "copy operators" or "administrators" group to run the DLO client.

If the user is not in "copy operators" group at least, I have the same problem with the deduplication engine.

Thanks
VJware
Level 6
10 years ago
I guess you mean "Backup Operators". Yes, the user should be present under this group (especically if UAC is enabled and if the user doesn't have permissions to create scheduled tasks)
crodriguez
Level 3
10 years ago
Yes I would mean "Backup Operators"

UAC is disabled, but the user doesn't have permission to create scheduled tasks because the user is not presente under the group aministrators.

Thanks.
VJware
Level 6
10 years ago
DLO users require permissions to Scheduled tasks, which is why being part of the Backup Operators group helps.

Forum Discussion

In some Windows 7 I get this error DLO Client is Disabled Dedupe engine initialization failed. Please contact your system administrator.

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