Forum Discussion

carlos_espinoza's avatar
carlos_espinoza
Level 4
10 years ago
Solved

Install remote agent are in grey

Hi all,

 

Any knows why the options that worked fine a couple days ago, today are in grey and isn't possible to choose them? In particular, I need to reinstall agent in a many computers, but I can't. The option "Install Agents and Maintenance Services on Remote Computers" appears in grey. I reviewed the instruction on the TECH000019530 but this value is ok.

 

Backup and Recovery
Desktop and Laptop
Windows Server (2003-2008)
  • carlos_espinoza's avatar
    carlos_espinoza
    10 years ago

    Finally I found the problem and I solved it. Reviewing the rights for groups and users I found one right not allowed. Under Netowrk > Administrator Account Manager I reviewed Permissions (Edit Permisions) for the Domain Admins Group created. One right was not marked, it is To set Global Options. After I marked and relaunch the console all returned to works fine.

     

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Under what account are you logged in to the DLO server ?

    Is this the same account under which the DLO Administrator service is running ?

    Also, try launching the DLO Console using Run as Admin.

    Lastly, verify these pre-requisites are met (verbatim) -

    • To run the push install to remote machines, RPC service should be running on both machines.
    • The user who is doing the push installation needs to be part of the domain admin group.
    • This means that both the user that is logged into the DLO Media Server and the account being used to do the push installs.
    • If a firewall is being used the settings need to allow inbound file and printer sharing and inbound remote administration.
    • Group Policy settings should be set as followed:
      • Windows Firewall: Allow inbound file and printer sharing exception (Enabled)
      • Windows Firewall: Allow inbound remote administration exception (Enabled)
    • Ensure that the “Windows Management Instrumentation” and “Remote Registry” services are running on the remote machine and the user has execute permission for “Windows Management Instrumentation” service.
  • carlos_espinoza's avatar
    carlos_espinoza
    Level 4
    10 years ago

    The account is the same that I installed the product and the same that allowed me install a lot of users before (132). Is not a user account problem.

    Yes is the same account user services. The account can start the services (they are running) and in the properties I see the same account.

    The only thing that I will try is run as administrator. But this domain account is part of administrator machine group.

  • carlos_espinoza's avatar
    carlos_espinoza
    Level 4
    10 years ago

    Finally I found the problem and I solved it. Reviewing the rights for groups and users I found one right not allowed. Under Netowrk > Administrator Account Manager I reviewed Permissions (Edit Permisions) for the Domain Admins Group created. One right was not marked, it is To set Global Options. After I marked and relaunch the console all returned to works fine.