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vkondelka's avatar
vkondelka
Level 3
10 years ago
Solved

SDLO 8 Desktop angent problem on Windows XP

Hello,

I have problem with SDLO 8 Desktop agent installed on windows xp pro SP3.

I remotely installed desktop angent with successfull installation on windows xp. When common user, without administration rights, is log on, during backup whole pc freeze and restart. After restart whole situation is repeating.

Do you have any suggestions?

Thank you.

  • Hello,

    I finally found reason of freezing win xp machines during backup. It was collision of two programs - SDLO and SodatSW OptimAccess.

    After uninstalling OptimAccess, everything is OK.

    Vaclav

  • AV is Antivirus.

    Does only this PC freeze up or others as well ?

    If Dedupe is disabled, does the backup run fine ?

    What is the CPU & Memory usage of this PC during backup ?

     

  • I found this error after freeze in evet log:

    The description for Event ID (0) in Source (DLO Dedupe Engine). The local computer may not have the necessary registry information or DLL files reports required to display messages from a remote computer. To obtain this description, you can use the / AUXSOURCE = flag. For more information, see Help. Part of the event are the following: 09/29/2015 14: 33: 43: 223, 2200, 2068, [Error], "DDCloseHandle: CloseHandle failed. --- [GetLastError ()]: (null), 6"

     

  • Hello,

     

    It is 32-bit desktop.

    User is local administrator and I see NUDF, I can create/delete scheduled task.

    PC freeze upon normal file backup, not specific file.

    I donť know what is AV.

     

    Thak you.

  • Is this a 32-bit or a 64-bit desktop ?

    Does the common user have rights to access the NUDF ? Does this user also have a right to create/delete a scheduled task ?

    If running any AV, set it to exclude from scanning the DLO Change Journal process.

    Does the PC freeze upon a specific file backup such as a .pst ?