1.First thing take support from sym engineer ,by closing the case
http://www.symantec.com/support/techsupp_contact_phone.jsp
Select your region
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Technical Support |
Customer Support |
Telephone:
+1 800 342 0652 or 520 477 3022
Business Hours:
5:00 am - 5:00 pm PST ( Monday to Friday )
Please have the following information ready when calling Symantec support
12-digit Support ID
Full Customer Name
Primary Case Contact Name/Phone/Email
Product and Version
Platform/OS Version
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Telephone:
800 721 3934 or 541 335 7023
Business Hours:
5:00 am - 5:00 pm PST ( Monday to Friday )
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2.The agents need to be upgraded by push install. It will not be liveupdated.
There are 3 ways of upgrading Symantec DLO 7.0 agents to Symantec DLO 7.5 agents:
1. SMS or Log on Script Method
2. Manual Pull installation by accessing Symantec DLO Administration Server’s agent share
3. Push installation from Administration Console
DLOCommandu.exe now provides an option to print the list of existing agents which helps in creating the list of users in a .txt file which can be used for pushing multiple agents via Push Agents from Administration Console UI
Eg: C:\Program Files\Symantec DLO>DLOCommandu.exe -ListMachines > AgentList.txtThe above Command Line Option would print the list of existing agents to the text file AgentList.txt which can be imported during agent push install from DLO Console UI
Option 3 is recommended as it provides automated upgrade of multiple agents