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NBU_13's avatar
NBU_13
Level 6
12 years ago

Symantec DLO 7.5 report generation getting fail, after removed backup exec 2012

Hi,

I need help.

I have upgraded and migrated Backup Exec 2010 DLO to Symantec DLO 7.5, after upgraded/migrated, I removed Backup Exec DLO 2010 from the server. Now backups are working fine, but report generation getting fail with below error.

dloreport.PNG

Anyone help me on the same.

Thanks

 

Backup and Recovery
Desktop and Laptop
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    Level 6
    12 years ago

    First, try this KB article - http://www.symantec.com/business/support/index?page=content&id=TECH188397

    Its for DLO 7.0, however will apply to 7.5 as well.

    If the above does not work, then run Run DLORegKeySettingForReportU.exe which is present in Symantec DLO installation directory and recheck.

  • NBU_13's avatar
    NBU_13
    Level 6
    12 years ago

    Hi,

    I try to run command, but it is giving error message.

    E:\Program Files\Symantec\Symantec DLO>DLORegKeySettingForReportU.exe
    Unknown Report sdk found
    RegQueryValueEx for  failed with error code 2

    E:\Program Files\Symantec\Symantec DLO>DLORegKeySettingForReportU
    Unknown Report sdk found
    RegQueryValueEx for  failed with error code 2

  • VJware's avatar
    VJware
    Level 6
    12 years ago

    Try running a repair install of SQL followed by SDLO. If this does not help, would recommend to log a formal support case.