Unable to Manage Dedupe Server: Could not Authenticate User
HI There,
After adding the Dedupe Server, I'm unable to manage it and receiving:
Could not authenticate user. Do you want to retry?
I've tried logging in as the service account used to administer DLO and adding the account to the user_info table w/ and w/out a password. I'm still getting the same error message. The Dedupe server is in fact running on http port 8080. Please advise.
Error Logs
The following information was included with the event:
DATE, TIME, PID, TID, CATEGORY, MESSAGE
11/02/2015, 08:44:09:308, 10448, 10988, [Info ],"----------------------------------------------------------------------"
11/02/2015, 08:44:09:308, 10448, 10988, [Info ]," LOGGING_INSTANCE_STARTED."
11/02/2015, 08:44:09:308, 10448, 10988, [Info ]," UserName = svc_dloadmin; ComputerName = HCSFDCDLO02; IP = 10.192.255.102;"
11/02/2015, 08:44:09:308, 10448, 10988, [Info ],"----------------------------------------------------------------------"
11/02/2015, 08:44:09:308, 10448, 10988, [Info ],"Default log level: WARNING"
11/02/2015, 08:44:09:308, 10448, 10988, [Info ],"CDDAdminC::Init: Helpcallback Address: cb2600,cb2600"
11/02/2015, 08:44:09:683, 10448, 10988, [Info ],"CRESTHashStoreProxy::-OpenSessionKey: WebResponse size = 15"
11/02/2015, 08:44:09:683, 10448, 10988, [Info ],"CRESTHashStoreProxy::-OpenSessionKey: Received Initial Server Token ID = 0"
11/02/2015, 08:44:09:730, 10448, 10988, [Error],"WebServerRequest::RunWebRequest: Dedupe server returned an error 20011."
11/02/2015, 08:44:09:745, 10448, 10988, [Error],"CRESTHashStoreProxy::-OpenNewSession/(ERRORLOGGER): Error Code = 20011; Error Message = Could not authenticate user.
WebService API = authenticateUser; "
