Forum Discussion

gsi_office's avatar
gsi_office
Level 3
12 years ago

Uninstall DLO agent without *.msi

Hi,

we need to install dlo agent 7.5 on pc that have installed a previous version of DLO.

I tried to unistall the previous version and then i tried to upgrade from server share "DLOAgent", but the advice is the same....it cannot find the path of  *.msi to unistall the previous version. But we have formatted some month ago the older server and install BE2012 and DLO 7.5 on a new server.

How can i solve this issue?

 

Thank you

Backup and Recovery
Desktop and Laptop
Uninstall
Windows Server (2003-2008)
  • Santhosh_Bhanda's avatar
    Santhosh_Bhanda
    12 years ago

    Hi,

    When unistallation process starts it will first tries to find the MSI package in Windows installer Cache locally, if it fails tries to get from the server machine.

    As you formatted your server machine,it is not able to find the correct version of MSI package which is causing to fail unistallation.

    Follow these steps and check whether it resolves the issue:
    1. Install older version BE server on separate server class machine.
    2. You will get a DLO agent folder in the install path of a server.
    3. Copy that folder locally onto the Agent machine.
    4. Now run the setup.exe from DLO agent folder and proceed with uninstallation.

    Thanks,
    Santosh

     

  • gsi_office's avatar
    gsi_office
    Level 3
    12 years ago

    The old DLO was an integrated application of BE 12.0. The new DLO version is 7.5

    When the uninstallation process ask me the file *.msi I tried to use the *.msi of the new version and the one located on the original CD (BE 12.0 - RAWS32), BUT it doesn't work. The advise is that the file msi is not a valid installation package.

    Thank you

     

  • Santhosh_Bhanda's avatar
    Santhosh_Bhanda
    Level 5
    12 years ago

    Hi,

    When unistallation process starts it will first tries to find the MSI package in Windows installer Cache locally, if it fails tries to get from the server machine.

    As you formatted your server machine,it is not able to find the correct version of MSI package which is causing to fail unistallation.

    Follow these steps and check whether it resolves the issue:
    1. Install older version BE server on separate server class machine.
    2. You will get a DLO agent folder in the install path of a server.
    3. Copy that folder locally onto the Agent machine.
    4. Now run the setup.exe from DLO agent folder and proceed with uninstallation.

    Thanks,
    Santosh

     

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    ...and if you don't have a separate server to do this?