Discovery Accelerator Database Connectivity Issue
I have an issue with an EV 9 environment. The client migrated databases to another SQL server over the weekend, and while the EV servers have been reconfigured without an issue, I have a problem with the Discovery Accelerator server.
Firstly I could not connect to the EVBAAdmin webpage so I followed the link below and did a repair and specified the new server containing the configuration database and was able to access the webpage.
http://www.symantec.com/business/support/index?page=content&id=TECH70281
After doing that, when I open up the DA client, the server is set to localhost, so I changed that to the SQL server and I got the following error:
A problem occured while retrieving the list of instances from server 'SQLServer'. The Accelerator service is either not runing or the server could not be contacted.
There are no servers available at the moment, please try again later.
I have tried to create a new customer which was successful in the EVBAAdmin website, I can ping the SQL server and the EV servers are able to connect to it fine. The accelerator service is running and has been restarted a few times.
The last error to be logged was for the licence as below, however I uploaded that and since then there have been no further errors logged.
I have done some searching on the issue but haven't come up with much.
Any help will be appreciated.
In the DA client you need to put the name of the DA server, not the sql server.
From the Admin guide:
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2 In the Server box, type the name of the computer on which the Discovery Accelerator server software is running.
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