Forum Discussion

TexasUser's avatar
TexasUser
Level 3
13 years ago

Export not completing

Was their any resolution to this issue?  https://www-secure.symantec.com/connect/forums/enterprise-discovery-accelerator-9-exports-stuck-processing

I am having a similar problem and hoped to find the answer.

 

I am running Discovery Accelerator 9 on a Windows 2008 server.  I am trying to export from Outlook data to PST files.  Many of my exports work fine with no issue.  I am now having a few exports that are "processing..." with the number of exports always 1 less than the number of items.  Rebooted the server with no change to problem.  Was there a solution posted somewhere that I missed?

Discovery Accelerator
Information Governance
Troubleshooting
  • TonySterling's avatar
    TonySterling
    13 years ago

    Sorry, I was actually more interested in the StatusId, could you run this?  Processing can equate to a couple different StatusId's.

    SELECT tc.[Name] AS 'Case Name', tp.[Name] AS 'Export Name', tp.StatusID, ts.Name AS 'Status', tp.CreateDate AS 'Create Date'
    FROM tblProduction tp
    JOIN tblCase tc ON tc.CaseID = tp.CaseID
    JOIN tblStatus ts ON ts.StatusID = tp.StatusID

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Hi ya,

    The other user did respond back to my last questions, could you tell us:

    So if you look in the Export path have the messages began being put into PST's or are they still msg files?

    What version of Outlook is installed on the DA server?

  • TexasUser's avatar
    TexasUser
    Level 3
    13 years ago

    The export process does begin.  I am seeing many sub-folders and sub-folders containing .msg files.  There are no .pst files.

    I have Outlook 2003 SP3 installed on the server.

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Can you run this against the DA Customer Database?

    SELECT tc.[Name] AS 'Case Name', tp.[Name] AS 'Export Name', ts.Name AS 'Status', tp.CreateDate AS 'Create Date'
    FROM tblProduction tp
    JOIN tblCase tc ON tc.CaseID = tp.CaseID
    JOIN tblStatus ts ON ts.StatusID = tp.StatusID

    What is the status of the export runs not completing?

    Also, have you tried restarting the Accelerator Admin service?

  • TexasUser's avatar
    TexasUser
    Level 3
    13 years ago

    The first time we saw this, we tried restarting the server.  That did not work.  I have since stopped those three jobs and restarted identical exports.  The three exports are all sowing "Processing..." with a date stamp of when they were started.

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Sorry, I was actually more interested in the StatusId, could you run this?  Processing can equate to a couple different StatusId's.

    SELECT tc.[Name] AS 'Case Name', tp.[Name] AS 'Export Name', tp.StatusID, ts.Name AS 'Status', tp.CreateDate AS 'Create Date'
    FROM tblProduction tp
    JOIN tblCase tc ON tc.CaseID = tp.CaseID
    JOIN tblStatus ts ON ts.StatusID = tp.StatusID

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Interesting, so the finally went to an Error status.  Are there any events in the Event Log now?