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Dead-Data's avatar
Dead-Data
Level 5
13 years ago
Solved

Limitations on Discovery Accelerator without License file

Currently installing and configuring Discovery Accelerator, but still awaiting on license file being made available by Symantec.

How far can we get with setting up cases in the meantime? 

It seems that archive synchronisation isn't working as yet.

Admin and Customer databases are in place. Custodians and Target are ready.

Doesn't help that Symantec knowledgebase is down this morning.

Thanks

Configuring
Discovery Accelerator
Information Governance
Licensing
Troubleshooting
  • TonySterling's avatar
    TonySterling
    13 years ago

    Hey Liam,

    we are actually processing this for the end customer out of our UK office. They will be squared away shortly.  :)

    cheers

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  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    You really can't get anywhere without a license.  I can send you a temp key good until Nov 30th if that will help.  just message me your email.

     

  • Liam_Finn1's avatar
    Liam_Finn1
    Level 6
    13 years ago

    If you still have not received your key talk with your account rep who can provide you with a temp key but normally once the purchase has been received and processed keys are issued

     

    Have you checked if your key is on the licensing portal? It is often posted there once the purchase has been processed

     

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Hey Liam,

    we are actually processing this for the end customer out of our UK office. They will be squared away shortly.  :)

    cheers

  • Dead-Data's avatar
    Dead-Data
    Level 5
    13 years ago
    Yes Tony, thanks for the assistance with this one. Hope your enjoying the Thanksgiving weekend !