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goof717's avatar
goof717
Level 5
13 years ago
Solved

searching within a mailbox in Discovery Accelerator

Hi. Thanks for the time.  I apologize for the noob questions.  I am just trying to get my head around Discovery Accelerator.

If I want to search for items within a single user's mailbox...how would I go about it?

This is what I have done so far:

-created a new case for that new user

-under search terms:

  i-To or from: user@domain.com

  ii-subject or content: investigation

 

however the it is searching the entire email vault.  Is there a way to only search through this user's mailbox and the contents he/she has.?

 

appreciate the feedback.

Discovery Accelerator
Information Governance
Windows Server (2003-2008)
  • AndrewB's avatar
    AndrewB
    13 years ago

    make sure your user has the "select archives in search" permission

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  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    13 years ago

    Discover Accelerator will only search through a users archive/vault.

    It won't search through  non-archived emails in the users mailbox.

     

    Is it the second of those that you want?

     

    If you have journal archiving enabled, then you could search that with the to/from specified as you have it.

  • goof717's avatar
    goof717
    Level 5
    13 years ago

    Thanks for the response Rob.  we do have journal archiving enabled. but I dont see where i can choose just the journal? or am i just confusing myself?  I just want to make sure i only search for emails for this particular user.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    13 years ago
    Please clarify whether you mean emails or archived items. If archived items then you search the users archive. If emails then it would be in the journal archive with the from or to as you indicated.
  • goof717's avatar
    goof717
    Level 5
    13 years ago

    Again sorry for the confusion.  I mean emails not archives.  

    so I would be using the journal archive.  is there a checkbox that I need to check in order to use the journal archive?

    And am i setting it correctly where it will only search the journal for that user for emails sent/received. or does each search term search through the entire journal archive?

    i have attached a pic to hopefully clear it up a bit.

    thanks again for the time.

  • AndrewB's avatar
    AndrewB
    Moderator
    13 years ago

    in the next section below that search term section you're in you have "archives"

    select "search these archives" and either type in the name(s) of your journal archive(s) or use the serach button on the right of the dialogue box to search, find, and select the journal archives.

  • goof717's avatar
    goof717
    Level 5
    13 years ago

    Andrew - thanks for the response...however I don't see 'search these archives' or something similar to that.  Am I just in the wrong section?  again this in in Discovery Accelerator where a new case has been opened and I want to search the Journal archive.

    Do you perhaps have a screenshot of it?  Thanks.

  • AndrewB's avatar
    AndrewB
    Moderator
    13 years ago

    here's a screenshot with highlighted relevant areas in red for you. (btw, this is a new search i just created)

  • goof717's avatar
    goof717
    Level 5
    13 years ago

    I dont have that option.  I am using the EV Discovery Accelerator 10.0 on the DA server.

     

  • AndrewB's avatar
    AndrewB
    Moderator
    13 years ago

    make sure your user has the "select archives in search" permission

  • goof717's avatar
    goof717
    Level 5
    13 years ago

    Ha. found that option.  I feel silly.  However how do I target a single user's mail.  I have to use the journal archive but wont that search all emails that come through the journal?  not just the single user in case?  Thanks again.