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T5's avatar
T5
Level 3
12 years ago

Case sensitive keyword searching in Symantec Clearwell?

Is there a way to conduct a case sensitive keyword search in the Symantec Clearwell eDiscovery platform?  A case sensitive search will help eliminate false hits.

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Information Governance
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  • T5's avatar
    T5
    11 years ago

    Paul,

    Unfortunately, I was informed by Symantec Technical support that the Symantec Clearwell eDiscovery Platform does not support case sensitive keyword searches.  I inquired about the possibility of a case sensitive "Freeform" search.

    I was surprised that Clearwell does not allow for case sensitive searching.  

  • PJuster's avatar
    PJuster
    Level 5
    12 years ago

    Have you tried a freeform search, all fields for this are case sensitive. 

    More information on freeform searches can be found in the 

    http://www.symantec.com/business/support/index?page=content&id=DOC6190

    this is for v 7.1.2 but this has not really changed since v6.6 so should be applicable regardless of platform that you are on.

     

    I hope this helps.

     

     

  • PJuster's avatar
    PJuster
    Level 5
    12 years ago

    was this a solution ? if so please mark it as one or let us know if more information is needed.

     

    Thanks

     

    Paul

  • T5's avatar
    T5
    Level 3
    11 years ago

    Paul,

    Unfortunately, I was informed by Symantec Technical support that the Symantec Clearwell eDiscovery Platform does not support case sensitive keyword searches.  I inquired about the possibility of a case sensitive "Freeform" search.

    I was surprised that Clearwell does not allow for case sensitive searching.  

  • PJuster's avatar
    PJuster
    Level 5
    11 years ago

    apologies I misread the document

    Note: All field names are case sensitive. You must enter all names exactly as shown in the 

    So as the document stays 
     
    "All searches are case-insensitive."