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Deepak_Jindal's avatar
Deepak_Jindal
Level 4
10 years ago

Clearwell 7.1.4 HTTP request error

Upon logging into (7.1.4) UI, my main dashboard has a popup window error.  Am also getting same window every time I open a case and am taken to the case home.

Window says "Failure: Unable to retrieve chart: HTTP request error"

Services restart did not fix.

 

Also getting other error :

When trying to download export job: it says unable to dowload from "Clearwell web path".Unable to open this internet Site.

 

It is not happening with all user, there are only few users who are facing this issue.

 

Anyone else seen this?

 

Best Regards,

Deepak Jindal

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Windows 8
  • Deepak_Jindal's avatar
    Deepak_Jindal
    10 years ago

    Hi,

     

    Thanks for your reply, I got solution of this error.We need to uncheck below option from Internet settings to resolve it.

    “Do not save encrypted pages to disk”

     

     Many Thanks,

    Deepak Jindal

  • Deepak_Jindal's avatar
    Deepak_Jindal
    Level 4
    10 years ago

    Hi,

     

    Thanks for your reply, I got solution of this error.We need to uncheck below option from Internet settings to resolve it.

    “Do not save encrypted pages to disk”

     

     Many Thanks,

    Deepak Jindal

  • Daly's avatar
    Daly
    Level 5
    10 years ago

    Hello Deepak,

    • What version of IE are you using?
    • Have you followed the required settings IE configuration?
    • Are you connecting via a VPN or direct connection to the box?
    • What is different between affected users and working users e.g, VPN, IE version and site settings on IE 

    With this information I may be able to help further.