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joe_lombardo's avatar
joe_lombardo
Level 3
12 years ago
Solved

Clearwell Legal Hold - how do I remove an Admin BCC after initial notices have been sent?

On several of my legal hold cases my attorneys added a paralegal in the Admin BCC Recipient line for the Admin notices.  Now she receives a notice every time a new custodian notice or reminder is sent.  Obviously, this is working as intended.  My problem is this poor paralegal is not involved with these particular cases and her email is getting bombarded with reminders.

I have looked at the case settings, and her address does not appear in the Admin BCC Recipient line so I cannot simply delete her address

Any suggestions?

 

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  • TonySterling's avatar
    TonySterling
    12 years ago

    I am not sure you can change that after the fact.  Pretty sure you would need to create a new Notice.

    Maybe she could create an Outlook rule to file them away to a folder?

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  • TonySterling's avatar
    TonySterling
    Moderator
    12 years ago

    I am not sure you can change that after the fact.  Pretty sure you would need to create a new Notice.

    Maybe she could create an Outlook rule to file them away to a folder?

  • Liam_Finn1's avatar
    Liam_Finn1
    Level 6
    12 years ago

    Tony is correct. There is no way to remove after sending the notice.

     

    Creating a separate notice will work but legally there is no tie between the original notice and the new one so it could look like a notice was sent at a later date which makes it hard to prove that the notice was initially sent in a timely manner

     

    I would go with Tony's option of an outlook rule to move these notices off to a PST so they wont interfere with the paralegals access to her own email account.