Forum Discussion

  • Miguel_Ortiz1's avatar
    Miguel_Ortiz1
    Level 3
    12 years ago

    Hi Tina,


    There can be a couple of causes for the error you encountered.  The PST may be password protected or corrupted.  ScanPST can somtimes repair the PST.   

    What version of Clearwell are you on?  How large is the PST you are trying to process?

    Yours truly,

     

    Miguel

  • Daly's avatar
    Daly
    Level 5
    12 years ago

    Hello it's worth reviewing the logs in the logs directory, check out the PST* prefixed logs - it may give you a bit more specific information, although the pre-processing errors report should also help to identify what is going on.

  • TinaG's avatar
    TinaG
    Level 2
    12 years ago

    I'll check the logs.  As for the PST being corrupted or password protected I've checked and confirmed that they are not.

     

    I'll post back after I check the logs.  Thanks.