Forum Discussion

nitlsu's avatar
nitlsu
Level 2
11 years ago

Protocol used by Clearwell

Hello,

 

Hopefully a quick question. My organization is considering Symantec Clearwell for E-Discovery in our Microsoft Exchange 2010 environment. According to the Symantec representative it uses IMAP to access Exchange mailboxes and search them. However I find that difficult to believe since there are more efficient ways to do this like EWS or even MAPI. I read the public documentation but cannot get a definitive answer.

 

Can someone confirm what protocol/method does Clearwell use to access and search the Exchange databases for E-Discovery purposes?

 

Thanks.

eDiscovery Platform
Evaluating
Information Governance
Training
Windows Server (2003-2008)
  • JimmyClearwell's avatar
    JimmyClearwell
    11 years ago

    Hello nitlsu,

    Yes. Clearwell does utilize MAPI for performing Local and BPOS Exchange Collections. MAPI is also utilized for other modules, e.g. Processing, Analysis & Review, in Clearwell as well.

    I hope that helps answer your questions. For more info about Exchange Collections, refer to the Local and BPOS Exchange sections listed in our Symantec Clearwell Identification and Collection Guide.

     

  • WiTSend's avatar
    WiTSend
    Level 6
    11 years ago
    I know it does not use IMAP since I use Clearwell and we don't allow IMAP access to our Exchange mailboxes. I'm pretty sure it uses MAPI and not EWS in the current version.
  • JimmyClearwell's avatar
    JimmyClearwell
    Level 5
    11 years ago

    Hello nitlsu,

    Yes. Clearwell does utilize MAPI for performing Local and BPOS Exchange Collections. MAPI is also utilized for other modules, e.g. Processing, Analysis & Review, in Clearwell as well.

    I hope that helps answer your questions. For more info about Exchange Collections, refer to the Local and BPOS Exchange sections listed in our Symantec Clearwell Identification and Collection Guide.