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DLP_Enthusiast's avatar
DLP_Enthusiast
Level 3
12 years ago

Login Error

Hello Guys ,

 

Im not able to login to Enforce platform . The error message I get is :

" An unexpected error has occurred. Contact your system administrator if this problem persists."

What could be the cause of this error ?..

 

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Troubleshooting
  • DLP_Enthusiast's avatar
    DLP_Enthusiast
    12 years ago

    I just now logged into Enforce . I restarted the services in a sequential manner as give in the Knowledge base . Will share it with you guys also .

    Have to restart the services in the below format :

    Stop:
VontuUpdate
VontuMonitor
VontuMonitorController
VontuIncidentPersister
VontuManager
VontuNotifier 

Start:
VontuNotifier
VotuManager
VontuIncidentPersister
VontuMonitorController
VotnuMonitor
VontuUpdate

    This worked for me ..!

  • DLP_Enthusiast's avatar
    DLP_Enthusiast
    Level 3
    12 years ago

    Yes, all the Vontu services are running . I restarted the Vontu Manager service .And now when I logon to Enforce Server I get this :

     

    HTTP Status 404 - /ProtectManager/enforce/navigate

    Description : The requested resource (/ProtectManager/enforce/navigate) is not available

     

  • pete_4u2002's avatar
    pete_4u2002
    Level 5
    12 years ago

    vontu protect directory :\Vontu\Protect\logs\tomcat\

    check fo rthe latest logs

  • pete_4u2002's avatar
    pete_4u2002
    Level 5
    12 years ago

    do you see the log something by this name localhost.2012-12-10, can you post that?

  • DLP_Enthusiast's avatar
    DLP_Enthusiast
    Level 3
    12 years ago

    I just now logged into Enforce . I restarted the services in a sequential manner as give in the Knowledge base . Will share it with you guys also .

    Have to restart the services in the below format :

    Stop:
VontuUpdate
VontuMonitor
VontuMonitorController
VontuIncidentPersister
VontuManager
VontuNotifier 

Start:
VontuNotifier
VotuManager
VontuIncidentPersister
VontuMonitorController
VotnuMonitor
VontuUpdate

    This worked for me ..!