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johnpegani's avatar
johnpegani
Level 2
15 years ago
Solved

Support options

Hello Techies,

 

I am very new to Symantec. In the recent management meeting it was decided to change the current antivirus solution, backup software, messaging security and go for Symantec as it caters to all the segments. It will be also easy to work and manage products from one company rather from 3 different ones. We are changing due to poor vendor after sales support and service.

What I am looking for is what kind of support and service does symantec porvide after sales, and is it country specfic ?

 

Thanks Guys

Have a great time :)

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  • Black_Ops's avatar
    Black_Ops
    15 years ago

    There are various after sales support options are available. You can read them about in detail here :-

    http://www.symantec.com/business/support/20038700_GA_Hndbk_EssentialSupportBasicMain_06.09.pdf

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  • Black_Ops's avatar
    Black_Ops
    Level 2
    15 years ago

    There are various after sales support options are available. You can read them about in detail here :-

    http://www.symantec.com/business/support/20038700_GA_Hndbk_EssentialSupportBasicMain_06.09.pdf

  • Black_Ops's avatar
    Black_Ops
    Level 2
    15 years ago

    You can find information about  AV, Exch security and Back up software in the forums. Have a look and let us know in case you have some more specific questions

     

    Thanks

  • johnpegani's avatar
    johnpegani
    Level 2
    15 years ago

    This is really awesome and fast :) Symantec definately rocks.. Thanks 797308s for your quick response. I am downloading this handbook and will present it to my management for there persual.

     

    Thanks again