0kb Placeholder - Cannot Extract File

Hi,

I'm guessing they want you to disable AV just to confirm it's not involved at all. Not as a permanent measure.

What's the full error?
What version of EV?

Did it previously used to work?

If you user the windows fsutil command (fsutil reparsepoint query ) does it come back with any information or is the file genuinely 0Bytes.

Have you set the FSA regkey for HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\FSA\PlaceholderService\FileSizeEmulation=0 at all on the file server? If so maybe set it 1 and restart the placeholder service.

Cheers

I ran into a similar problem where files that had been archived would not open. If I restarted the file placeholder service I was able to access the files again. I was able to resolve this problem with tech support's help. We are running Symantec Corp edition for our anti-virus. We added a registry key to exclude the rtvscan.exe which SAV uses. We added the rtvscan.exe in the following path in the registry, Hkey_local_machine\software\kvs\enterprise vault\fsa\placeholderservice and modified the ExcludedExes key.

I am not sure what executable you would add for Kaspersky, but it resolved my issue of archived files not being able to be accessed. At first tech Support had me to change the FileSizeEmulation key to 0 but that didnt help. I changed that key back to a value of 1 so that the size of the file would show up to end users. I havent had any problem since modifying the excludedexes.

This is the full Error that we are getting, we are using EV5 SP5.

Error downloading file: \\?\S:\Shares\Documents\Horizontal Sonus Logo.bmp, Url: http://sonusvault1/EnterpriseVault/download.asp?VaultID=16B8C90C80B2438488D9817A1E9C979BB1110000sonusvault1&SavesetId=379921000000000~199803161412240000~0~361C7ADF50FA4FBF969151D155DC4B9&Request=NativeItem
Error An internal error occurred on the web server

Yes, it does come back with some information!

The actual size reporting is not so much of an issues as i understand that you can turn on/off the reporting via the FileEmulation Registry Key. The anomally is that even with it set to 0 or 1 the files are still irritrevable, yet when you go into the Archive Explorer in the Web Browser the Files are there and you can access them, but not through the files server placeholder icons on the file server?

I have already been through there tech support and excluded the Kaspersky .exe under the reg key. We had a similar access issues a while back to do with Security Settings under IE on Server 2003, where by as the vaultadmin user you had to allow the vault server name as a "trustec site" otherwise the placeholder service did not work!

I have been smacking my head against the wall with this for 3 weeks, we have over 97,000 items archived, most of which the users cannot access. The only point in my favour is that this data is over 5 years old, so is rarely accessed. We recreated a test folder with new policies from scratch (Excluded from Kasperskys scans) and within one day of archiving all but "1" of the .pdf files was irritrevable!

Couple of other things to check.
On the EV server:
Ensure that Integrated Windows Authentication is set on the Enterprise Vault virtual directory in IIS.

On the File server - Log on with the EV Service account.
Make sure that the EVServer -Alias / FQDN / NetbiosName has been added to IE Local Intranet Trusted Sites. Also set the security in IE to 'Medum-low' for the intranet site.

Let us know if that pans out.

Cheers

Windows Authentication is set on the Enterprise Vault, although I noticed that the Domain was not set under one of the servers.

On the File Server as the "Vault Admin" Account, we have all the Address, Names / Aliases /FQDN set, this was an issue, that I mentioned before, when we could not access the data last time! All the data is is under the archive explorer, symantec are pretty keen on blaming placeholder corruption on kaspersky! I am now in touch with their "3rd" Line support team. I will advise them of my findings and keep you posted!

So what happens if you run the windows fsutil command (fsutil reparsepoint query ) does it come back with any information or is the file genuinely 0Bytes. ?

With Archive Explorer we pulled all the files back. I setup a test environment with Kaspersky Disabled, and re-archived the data again. It appears to have archived with no corruption on the placeholders! So far so good!

Now to find a way to get Kaspersky to "Exclude" off-line files!