Forum Discussion

BruGuy's avatar
BruGuy
Level 6
12 years ago

3432 errors occurred during the creation of a profile errors?

Hello,

We started getting lots of these errors towards the end of our nightly archiving run. This might have started after we moved a lot of mailboxes from Ex2003 to Ex2010 (anti-throttling script has been run) :

 

Event Type: Error

 

Event Source: Enterprise Vault 
Event Category: Archive Task 
Event ID: 3432
Date: 11/04/2013
Time: 03:36:14
User: N/A
Computer: EV-1
Description:
One or more errors occurred during the creation of a profile to connect to an Exchange Server. 
 
Targeted Exchange Server: EX-1
Mailbox: SMTP:SRV-APP-EV@mycompany.com
 
ConfigureMsgService failed with the following errors: 
 
Out of memory error has occurred for the following connection points:
EX-1
dc4
 
This indicates that the maximum number of connections has been consumed on this Enterprise Vault Server.
 
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp?EvtID=3432
 
 
We using EV904. I've seen another post for EV10  recommends setting the following key to solve the problem:
 
 
1. In Regedit,

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KVS\Enterprise Vault\Agents.

2. Created a new DWORD Value RemoveEmbeddedAttachments with decimal value of 0.

3. Rebooted the archiving tasks.

www.symantec.com/connect/forums/event-id-3432-both-archiving-and-retrieval-out-memory-error-has-occurred-following-connection

 

In our case, EV is on a 32-bit Windows 2003 cluster, so I presume the key, if applicable, would be in HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Agents  instead.

 
Is this helpful in our case please? If so, Is this key recommended for EV903 as well as EV10 and does it cause any data loss?
 
Thanks,
 
- Alan.
 
Enterprise Vault
Information Governance
Tip-How to
Windows Server (2003-2008)
  • TonySterling's avatar
    TonySterling
    12 years ago

    It will not result in data loss and is worth a try.  Basically it does this:

    If you have chosen to make Enterprise Vault generate shortcuts that contain all the original message body, but you want it to remove embedded images from the messages that it is archiving, you can create a DWORD value called RemoveEmbeddedAttachments under the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Agents

    Give RemoveEmbeddedAttachments a value of 1 to remove embedded images, or 0 to retain the images. The default is 0 (embedded images are not removed).

    Honestly, I am not sure why it clears up those errors but it seems to have worked for quite a few folks.

  • BruGuy's avatar
    BruGuy
    Level 6
    12 years ago

    Outlook 2007 SP3.

    (Btw we added the RecipeintMax key from TECH68553 a few weeks ago; don't think that it's related.)

  • BruGuy's avatar
    BruGuy
    Level 6
    12 years ago

    Still on 2003. We'll migrate to 2008 DCs in a couple of months.

  • TonySterling's avatar
    TonySterling
    Moderator
    12 years ago

    It will not result in data loss and is worth a try.  Basically it does this:

    If you have chosen to make Enterprise Vault generate shortcuts that contain all the original message body, but you want it to remove embedded images from the messages that it is archiving, you can create a DWORD value called RemoveEmbeddedAttachments under the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Agents

    Give RemoveEmbeddedAttachments a value of 1 to remove embedded images, or 0 to retain the images. The default is 0 (embedded images are not removed).

    Honestly, I am not sure why it clears up those errors but it seems to have worked for quite a few folks.