Forum Discussion

Machine's avatar
Machine
Level 3
13 years ago

Any further developments regarding EV on iDevices? (Yes, I know it's roadmapped...)

I'm aware of CommonDesk's ArcViewer and the below two posts but the increasing prevalence of these devices in the marketplace is causing problems for a number of my customers.  Mobile Search doesn't adequately addres their needs, meaning more and more of them are displeased that their only true option for iDevice (and Android) access is via a third-party app with additional associated costs. 

To be frank, I had at one point been told that iPhones/iPhads were not supported by Mobile Search (only Blackberry and Windows Mobile devices).  On reading this forum, I'm starting to wonder whether I was initially mistaken (or whether I'm operating based on outdated information).  Perhaps some general clarification can be provided here?  I recognize that every model of every device cannot be addressed, but an official "yes" or "no" regarding each general family would help.

That said, since the most recent updates to the threads below were nearly four months ago, I was hoping that some additional information might be available in terms of timelines - EV 10 SP...X?  EV 11?  EV 12?

https://www-secure.symantec.com/connect/ideas/enterprise-vault-support-safari-firefox-and-iphone-ipad-devices

https://www-secure.symantec.com/connect/forums/enterprise-vault-client-bb-ipad-and-iphone

Many thanks.

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  • JesusWept3's avatar
    JesusWept3
    13 years ago

    It's highly doubtful they will produce anything for the iOS devices, especially since CommonDesk's solution is already so polished, it wouldn't really make much fiscal sense to try and produce something where functionality already exists elsewhere

  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago

    It's highly doubtful they will produce anything for the iOS devices, especially since CommonDesk's solution is already so polished, it wouldn't really make much fiscal sense to try and produce something where functionality already exists elsewhere

  • Machine's avatar
    Machine
    Level 3
    13 years ago

    It is stated in one of the links included in my initial post that iOS support is in fact roadmapped, so I don't think it's fair to call it "highly doubtful."  

    The "fiscal sense" in improving the existing Mobile Search utility is that enough customers start to look at mobile devices as critical to operating their businesses and don't want to add the extra spend on the CommonDesk solution when EV isn't cheap to begin with.  That becomes a "con" when weighing EV versus other archiving platforms (needless to say, I think there are an overwhelming number of "pros," or I wouldn't do this for a living, but it's Symantec's job to keep that balance in EV's favor).

    Nothing against CommonDesk, but these sorts of third-party solutions are viable while the need they're filling isn't mainstream.  Once they are - and I think we can agree that iOS devices are mainstream in the consumer space and very close to mainstream in the corporate space (RIM is dying if not dead) - I believe it's the responsibility of the vendor to respond to customer demands (and as I said, my customers have spoken very clearly on this).

  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago
    Well the thing is I don't think there's *that* much customer demand, and when you weigh it against the other features that have come in such as the new storage model, the new indexing and stuff like that they will always take priority over the nice-to-haves Now I should imagine the priorities will be shifted more towards the clearwell product integration and maybe towards a more granular role based EV type of solution but who knows And the reason I say most of this is because I worked on backline for several years and have seen how they prioritize different feature sets and planning and such, there are countless others that are road mapped and will most likely never see the light of day (rolling upgrades, distributed directory etc)
  • elbutre's avatar
    elbutre
    Level 4
    13 years ago

    we are investigating moving away from EV to mimecast Archiving because of the lack of integration with idevices and mac os x integration (which is still painfull) also the fact accessing archived emails via OWA only really works well using windows IE and not any of the other browsers on other platforms.

    but i agree that the majority of EV customers are probalby large organisation with no interest in accessing archived emails using idevices (they probably don't support them) but for those that do they will look at alternatives.