Forum Discussion

Sarah_Seftel1's avatar
Sarah_Seftel1
Level 6
10 years ago

archive disabled users not working

Hi,

I opened a provisioning group for users that left, ranked #1

policy setting to archive ALL ipm type of msg

targeting 3 OU's

set registry keys: 

ExcludeDisabledADAccounts = 0

Process hidden mailboxes = 1

And yet - the report say : No action taken: Windows account disabled

 

Any suggestions?

Sarah

Enterprise Vault
Information Governance
Processing
Tip-How to
Windows Server (2003-2008)
  • TonySterling's avatar
    TonySterling
    10 years ago

    Hey Sarah

    I looked at the dtrace and in the registry section is appear ProcessHiddenMailboxes has spaces:

      Process hidden mailboxes   (DWORD) 1  [0x1]

     

    This should be one word:

    ProcessHiddenMailboxes

    Article:HOWTO96997  |  Created: 2014-05-07  |  Updated: 2014-05-07  |  Article URL http://www.symantec.com/docs/HOWTO96997

     

    HTH,

  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    Just to verify, you restarted the tasks after you set the keys, right?

    Could you dtrace the provisioning task and post here?

  • Sarah_Seftel1's avatar
    Sarah_Seftel1
    Level 6
    10 years ago

    the reg and provisioning were added few months ago, task was restarted as well as servers many times.

    How do I trace provisioning task? I don't see provisioning in the dtrace options.

  • Sarah_Seftel1's avatar
    Sarah_Seftel1
    Level 6
    10 years ago
    Archiving is running now and it fills up the dtrace with garbage, so I'll run it tomorrow when archive task is not running
  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    cool deal.  It might be worth double checking the registry key entries, make sure there are not any spaces after the name, etc..

  • Sarah_Seftel1's avatar
    Sarah_Seftel1
    Level 6
    10 years ago

    Hi Tony,

    Checked the registry keys - no spaces...

    I enabled some of the disabled users - they started archiving again.

    disabled users: 

    Dorin Pessach
    ask-mako

     

    From exchange mailbox entry:

    MbxDisplayName MbxArchivingState MbxExchangeState ExchangeMbxType MbxWarningLimit MbxSendLimit MbxReceiveLimit FirstName LastName
    ask-mako 0 0 1 0 0 0 ask-mako  
    Dorin Pessach 1 0 1 0 0 0 Dorin Pessach

     

    I still cannot figure out why it is ignoring the registry values...

     

    Sarah

  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    Hey Sarah

    I looked at the dtrace and in the registry section is appear ProcessHiddenMailboxes has spaces:

      Process hidden mailboxes   (DWORD) 1  [0x1]

     

    This should be one word:

    ProcessHiddenMailboxes

    Article:HOWTO96997  |  Created: 2014-05-07  |  Updated: 2014-05-07  |  Article URL http://www.symantec.com/docs/HOWTO96997

     

    HTH,

  • Sarah_Seftel1's avatar
    Sarah_Seftel1
    Level 6
    10 years ago

    That's weird... I looked at it yesterday, am certain it was ok... and as I copy paste it from the registry pdf I could'nt of copied it wrong.

    Changed it now.

    Could it be that the ProcessHiddenMailboxes affect the disabled accounts as well?

    I'll restart the services now, and update tomorrow.

     

    Sarah

  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    It could if the disabled mailbox is also hidden.  If it still isn't working tomorrow do a run now in normal mode against a mailbox that fails and dtrace the archiving task.

  • Sarah_Seftel1's avatar
    Sarah_Seftel1
    Level 6
    10 years ago

    ok

     

    Mailboxes are just disabled, not hidden.

    Still don't work.

     

    Any more ideas?

     

    Sarah