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dfwood's avatar
dfwood
Level 4
16 years ago
Solved

Archive Explorer unable to retreive files using 'Copy to File System'.

Hi,

If I use Archive Explorer I'm unable to retreive files using the 'Copy to File System' option.

The error message I receive is:

Failed to copy item 'Filename'
Reason :- An error has occurred. Cannot complete the operation.

If I double click the file or right click and select 'Open' that all works fine.

Any ideas?

Dan
  • The Don,

    I took the opportunity to upgrade to SP2 as we had a unreleased hot fix provided to us to resolve this issue http://seer.entsupport.symantec.com/docs/324945.htm which is now properly resolved in SP2.

    After upgrading the Copy to File System appears to be working as expected.

    Many thanks for all the help,

    Dan