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ashks2014's avatar
ashks2014
Level 5
12 years ago
Solved

Archive explorer window is blank

Hi,

 

When i browse to my Archive Explorer the window on the right is just blank. I can see mailboxes i have access to in the folder pane on the left and expand the folders but i don't get anything on the right hand window except a blank white screen.

Am using Windows 8, Office 2010 932 bit) and IE10. EV version is 10.0.4.1189.

Nobody else is affected by this. I can browse and restore from 'search vaults' and also from the browser search but the Archive Explorer window is just blank white space. There should normally be a bar at the top of the window i could use to browse and restore items but there is nothing.

Tried re-installing the Outlook add-in but no luck. There are no EV errors in my event log either.

Can anyone advise why the Archive Explorer isn't working?

Thanks

Enterprise Vault
Information Governance
Windows 8
  • Merv's avatar
    Merv
    12 years ago
    Most probably an issue with IE 10/9 compatability...try viewing it in Compatibility mode or use IE8.

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  • TonySterling's avatar
    TonySterling
    Moderator
    12 years ago

    Does this happen if you try launching in IE directly?  So copy this url into IE, http://evukserver1/enterprisevault/archiveexplorerui.asp and see what happens.

     

  • ashks2014's avatar
    ashks2014
    Level 5
    12 years ago

    I've tried that link and have exactly the same issue. Can see the mailboxes and folders on the left but once you expand them, the window on the right is just a blank white space and you don't see any content.

    Please let me know if there is anything else i can do?

     

  • Merv's avatar
    Merv
    Level 6
    12 years ago
    Most probably an issue with IE 10/9 compatability...try viewing it in Compatibility mode or use IE8.
  • ashks2014's avatar
    ashks2014
    Level 5
    12 years ago

    Thank you..that seems to have fixed it. Enabled compatability view and now mail is viewable again as it should be ;-)