Forum Discussion

MikeM-2468's avatar
MikeM-2468
Level 4
13 years ago

Archive task is failing

EV 10.0.1.1171.  Frequently I find that the archive task associated with one of my Exchange 2010 mailbox servers is failed.  I see nothing in the event logs that mentions the failure.  Restarting the task is always successful.  Is there a powershell script that I can schedule that will alert me that the task is failed?

Enterprise Vault
Information Governance
Troubleshooting
  • MikeM-2468's avatar
    MikeM-2468
    13 years ago

    Symantec support provided this attempted fix:

    1. In Regedit,

        HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\KVS\Enterprise Vault\Agents.

    2. Created a new DWORD Value RemoveEmbeddedAttachments with decimal value of 0.

    3. Rebooted the archiving tasks.

    So far it is working, but I'll have to monitor it for a few days to see if it is the solution.

  • JesusWept3's avatar
    JesusWept3
    Level 6
    13 years ago

    well you're best off finding out why it failed
    Typically with Exchange 2010 its because the CAS Server is forcefully disconnecting the EVAdmin account from its session, usually remedied by making sure the throttling script was correctly applied.
    You could see on the CAS Servers event logs where it mentions that the EVAdmin has breached one of its policies (for instance TimeSpentInCAS or whatever its called)

    Another can be things like CAS Loadbalancers that distribute calls between CAS Servers so that no one exchange server is being overloaded, sometimes that causes issues for EV and other mapi services such as Blackberry Enterprise Server.

    You could specify a specific CAS server using the DS Server registry key or by using the ExchangeGCOverride column within the ExchangeServerEntry table in your EnterpriseVaultDirectory database.

     

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    13 years ago

    I would have thought that there would be an event in the event log indicating why it was failed...

  • Telegram_Sam's avatar
    Telegram_Sam
    Level 4
    13 years ago

    I had a similar problem following a migration to Exchange 2010 from Exchange 2003.  My issue was caused by a failing GC.  I removed the option to force EV to use the "Closest GC" and also removed the registry setting pointing it at the closest GC and all of a sudden the Archive Task stopped failing.

    This may not resolve your issue, but it is worth checking.

  • RahulG's avatar
    RahulG
    Level 6
    13 years ago

    Make sure the you have all the required hotfixes isntalled for oulook on the Ev server.There are some hotfixes which are mandatory to be isntalled on the Ev server for oulook 2007 sp2 .

  • MikeM-2468's avatar
    MikeM-2468
    Level 4
    13 years ago

    EV is pointing to a single member of the CAS using a HOSTS file.  I see these error in the EV logs today:

    Log Name:      Symantec Enterprise Vault
    Source:        Enterprise Vault
    Date:          8/16/2012 5:48:30 AM
    Event ID:      3432
    Task Category: Archive Task
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      EVAULT.domain.com
    Description:
    One or more errors occurred during the creation of a profile to connect to an Exchange Server.

    Targeted Exchange Server: MBX02
    Mailbox: SMTP:EV_MBX02@domain.com

    ConfigureMsgService failed with the following errors:

    Out of memory error has occurred for the following connection points:
    DC01.domain.com
    MBX02

    This indicates that the maximum number of connections has been consumed on this Enterprise Vault Server.
    Log Name:      Symantec Enterprise Vault
    Source:        Enterprise Vault
    Date:          8/16/2012 5:48:30 AM
    Event ID:      2216
    Task Category: Archive Task
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      EVAULT.domain.com
    Description:
    Message dispenser will suspend processing for 10 minutes due to a recoverable error

    Task: Exchange Mailbox Archiving Task for MBX02
    Log Name:      Symantec Enterprise Vault
    Source:        Enterprise Vault
    Date:          8/16/2012 5:48:46 AM
    Event ID:      3305
    Task Category: Archive Task
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      EVAULT.domain.com
    Description:
    The Task 'Exchange Mailbox Archiving Task for MBX02' failed to log on to Exchange server 'MBX02' using mailbox 'SMTP:EV_MBX02@domain.com'. Please ensure the mailbox has not been hidden, that the server is running and that the Vault account has sufficient permissions on the server.
    Log Name:      Symantec Enterprise Vault
    Source:        Enterprise Vault
    Date:          8/16/2012 5:48:46 AM
    Event ID:      2256
    Task Category: Archive Task
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      EVAULT.domain.com
    Description:
    The Archiving Task 'Exchange Mailbox Archiving Task for MBX02' could not be started due to startup errors.

    I don't see any errors in the CAS server logs.

     

  • LCT's avatar
    LCT
    Level 6
    13 years ago

    1. You need to determine if these errors are occuring at these particular times or do your archiving task randomly stop.

    2. At these particular times, anything happening on the Exchange servers (CAS and MBX servers) and/or your GC servers? i.e. maintenance or/and server restart etc.

    3. As for the EV server, any reason why you are using HOSTS file?

    Out of memory error has occurred for the following connection points:
    DC01.domain.com
    MBX02

    If you go to Control Panel and open Mail 32, click on Profiles, do you see a lot of MAPI profiles created by EV? Try clear these out.

    The other suggestions above would help your issue too.

  • LCT's avatar
    LCT
    Level 6
    13 years ago

    oh...have you run the SetEVThrottling policy for the EV service account yet? I would have thought you'd have done this but just checking.

  • LCT's avatar
    LCT
    Level 6
    13 years ago

    You can find the hotfixes details on the Compatiblity list/chart - For Outlook 2007 SP2 on EV server section. There should be two hotfixes that you need.

  • MikeM-2468's avatar
    MikeM-2468
    Level 4
    13 years ago

    1.  That's why I was looking for a way to alert on the task failure.  I don't know when it's failing, I can only look for logs after I see it has failed.

    2.  no maintenance

    3.  We had intermittent communication problems to our CAS array address so we force it to use one.  Same issue with BES and GOOD.  It seems that some things can't deal with Windows NLB. 

    Throttling policy is set.  Is there any down side to deleting all of the extra profiles?