Forum Discussion

Palinxy's avatar
Palinxy
Level 3
13 years ago
Solved

Archived items access report individual users is always equal to 1

Hi,

 

When I run the "Archived items access" report in Enterprise Vault 10, the "Number of Individual Users Accessing Items" is always 1.

 

Could this be due to my setup, becuase there are many users recalling files?

 

Regards

 

Paul

  • Unfortunately as far as auditing access via FSA placeholder retrieval requests is concerned that's unlikely to change as EV does not send over any user credentials in this scenario. The access is controlled by the Share/NTFS permissions so you would need to enable auditing on the file server in that regard to see who is accessing what.

     

    Access via the search/ArchiveExplorer interfaces though is a different kettle of fish and based on your 2nd last comment I am uncertain whether its really working for you or not? I am assuming not in which case I would consider this a defect if its not configured correctly and would need to be raised through support for a fix.

11 Replies