Forum Discussion

alan_koch's avatar
alan_koch
Level 4
16 years ago
Solved

Archiving event error 2776

Last night I had a number of the following event log errors on my EV 8, SP2 server"

------------------------------------------------------------------------------------------------------------------------
Event Type:        Error
Event Source:    Enterprise Vault
Event Category:                Archive Task

Event ID:              2776
Date:                     10/8/2009
Time:                     7:01:00 PM
User:                     N/A
Computer:          ComputerXXX
Description:
An exception occurred in routine DelAttachFromMsgAndAppendList
EXCEPTION_ACCESS_VIOLATION @ 0x10009F4E

----------------------------------------------------------------------------------------------------
Does anyone have any information on the cause of this error?
Thanks.
 
Agents
Enterprise Vault
Information Governance
MS Exchange
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    16 years ago
    The hex code is just a memory reference, so not really that useful.

    Do you have any other 2776 events, such as the ones listed :

    http://seer.entsupport.symantec.com/docs/331887.htm

    Hope that helps,
  • GregRountree's avatar
    GregRountree
    Level 4
    16 years ago
    This might be due to an embedded attachment and the Shortcut Size. I would open a case and reference the hex code you are getting (0x10009F4E) this could help diagnose the issue. How many errors are you getting? Are there any other errors?
  • alan_koch's avatar
    alan_koch
    Level 4
    16 years ago
    I have seen the 318415 doc.  Since it wasn't an exact match, I wasn't sure if it applied.
    This is the first time that I've seen this error message.  It occured 20 times in a 12 minute span in the event log.
    I have't made any changes to the EV Environment to precipitate this error.
    Thanks for the help.
    Alan
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    16 years ago
    The hex code is just a memory reference, so not really that useful.

    Do you have any other 2776 events, such as the ones listed :

    http://seer.entsupport.symantec.com/docs/331887.htm

    Hope that helps,
  • alan_koch's avatar
    alan_koch
    Level 4
    16 years ago
    Rob,
    Yes, I had the exact error as listed in doc 331887:
    Event ID: 2776  An exception occurred in routine
    DelAttachFromMsgAndAppendList
    EXCEPTION_ACCESS_VIOLATION @ 0x10009F4E

    It looks like I'll have to wait on Symantec to come up with a fix for the problem.
    Thanks for the help.
    Alan