Forum Discussion

kunalraiker's avatar
kunalraiker
Level 2
16 years ago

Attachments

Hi,

  I 'am having  aproblem when opening e-mails that have been archived for more then 2 years the e-mail is retrieved but the attachement does not open.The only way to view the attachment is by select forward the -email which then brings up the attachment.

environment-exchange 2003, windows Vista sp1 workstation.

Can someone please advise.

  Regards,

     Kunal
Enterprise Vault
Information Governance
MS Exchange
  • Paul_Grimshaw's avatar
    Paul_Grimshaw
    Level 6
    16 years ago
    Just to be clear are you stating that when you double click on an item the attachement is not brought back?
    Do you get a grey banner on your mail stating that there was an error? If so click on that grey banner and what error do you get
    It sounds as though you are being given the shortcut and not the item itself
    Do you have a link to the attachment setup in the policy? If so does the link work
    Client trace would be handy and some screenshots

  • mike50's avatar
    mike50
    Level 3
    16 years ago
    Are the archived items in primary mailbox or secondary mailbox? If they are from secondary mailbox you need to tick "Allow Scripts in shared Folders" and restart outlook.
    For outlook 2003
    click on Tools, Options, go to the Other tab, click on the Advanced Options and select "Allow script in shared folders".
    For Outlook 2007
    On the Tools menu, click Trust Center, Email Security, Under Script in Folders, enable  'Allow script in shared folders'  and click ok and restart outlook.

    What is the version of Enterprise Vault and EV client extensions installed on vista?