Forum Discussion

Daniel_Yehezkae's avatar
Daniel_Yehezkae
Level 4
18 years ago

Awaiting Backup issue

Hey to all,

I have this problem, After the Backup procedure, I checked the usage report and i saw about 20000 items that r waiting for backup. I know the backup finished OK.

I restarted the Message Queuing (and the storage and task controller services of EV). Then the numbers stared running down till they reached 2500. I restarted the services again and it dropped again to 58....

I don't understand why it happens, but it seems that the queuing service needs to be waken up here and there....

Daniel
Enterprise Vault
Information Governance
  • MarkBarefoot's avatar
    MarkBarefoot
    18 years ago
    There is a registry key that can change the default File Watch process (which initiates once every 12 hours or when the Storage Service is restarted) - you can reduce this.

    The registry key is FileWatchScanInterval.

    Location HKEY_LOCAL_MACHINE
    \SOFTWARE
    \KVS
    \Enterprise Vault
    \Storage
    Content DWORD value with a value set to a number minutes.
    If the value is set to 0 then no rescanning is performed. If the value does not exist then the rescan is done every 12 hours.

    Each Enterprise Vault Storage Service has a component called StorageFileWatch. This is a process that runs when an Enterprise Vault Storage Service is started and scans the Vault Store NTFS files to check whether they have been backed up.This value enables you to set how frequently these scans happen.
  • John_Chisari's avatar
    John_Chisari
    Level 6
    18 years ago
    Where are your Vault stores held? Local or remote?

    If they are remote the Storage service only checks every 12 hours to see whether backup has been done.

    If you restart the Storage service, it will kick off this process straight away?

    During backup are your stopping the EV services? Best practice for backup is to stop EV services (set services to read-only via registry key), start ev services, do backup - then once finished stop ev services, revert keys back, and start ev services.
    You can check out the Admin guide on procedure and sample batch files on how to do this.
  • Daniel_Yehezkae's avatar
    Daniel_Yehezkae
    Level 4
    18 years ago
    John , Thanks for u'r answer

    My storage is local, and we do the backup proc like u described - stopping the services, going into a read only mode and restarting them

    I'll check next backup to c if restarting only the storage service will wake the things up and I'll let u know, but its odd cause they restart automatically after backup!

    Daniel
  • MarkBarefoot's avatar
    MarkBarefoot
    Level 6
    18 years ago
    There is a registry key that can change the default File Watch process (which initiates once every 12 hours or when the Storage Service is restarted) - you can reduce this.

    The registry key is FileWatchScanInterval.

    Location HKEY_LOCAL_MACHINE
    \SOFTWARE
    \KVS
    \Enterprise Vault
    \Storage
    Content DWORD value with a value set to a number minutes.
    If the value is set to 0 then no rescanning is performed. If the value does not exist then the rescan is done every 12 hours.

    Each Enterprise Vault Storage Service has a component called StorageFileWatch. This is a process that runs when an Enterprise Vault Storage Service is started and scans the Vault Store NTFS files to check whether they have been backed up.This value enables you to set how frequently these scans happen.