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Bruce_Crankshaw's avatar
Bruce_Crankshaw
Level 6
17 years ago
Solved

Browser Search and Restore Limit of messages

Hi All
I have a customer using EV7.5 SP4 .They will be using the Browser search to and then restore thousands of mail items to PST .When I select all items to restore a message appears that says " you have a limit of 5000 ITEMS that can be restored " ...how do you increase this limit ?
Thanks :)
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  • MichelZ's avatar
    MichelZ
    17 years ago
    I don't think that this limit can be adjusted. Could you tell us a little bit more about your requirement? What is the exact process you want to do? Cheers Michel

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  • MichelZ's avatar
    MichelZ
    Level 6
    17 years ago
    I don't think that this limit can be adjusted. Could you tell us a little bit more about your requirement? What is the exact process you want to do? Cheers Michel
  • NickW's avatar
    NickW
    Level 2
    17 years ago
    Hi Bruce,

    Thanks for your question. There's a number of reasons why this limit exists - the Browser restore functions were not designed for high numbers of items to be pumped through, but more for use cases around administrative search and restore of small numbers of important items, along with it being another option for end user search and restore of small numbers of items.  

    As Michel mentioned, it'd be great to hear a bit more about the requirement, as there are other options designed for this kind of use case. 

    Thanks!

    Nick Wade
  • Bruce_Crankshaw's avatar
    Bruce_Crankshaw
    Level 6
    17 years ago
    Hi Guys
    Thanks for the response
    Okay why this would be useful..here is the environment
    The customer had an EV site that all databases and servers were mirrored .
    Due to massive SQL corruption and a lack of maintaining the EV system from the customer  we did a clean install of EV but broke the replication .The result  being we have the old EV system running in an isolated setup. On the old system despite the fact certain functionality doesn't work e.g. synchronizing mailboxes ,you can search and extract data. All I want to use the old system for is exporting old user mailbox data to a PST and giving it to the user if required. I can use the VAC  Export Archives  but that does all mail or  a data period. What some users want is only mail to a certain customer .The Browser search is ideal for this as I can use key words and find only relevant data .However for some users even keyword searches reveal up to 20000 messages with that data that they require .Any idea's how I can do this with browser search or another method ?
    Thanks in response
  • TonySterling's avatar
    TonySterling
    Moderator
    17 years ago
    Do you own Discovery Accelerator?  You could set that up in your isolated environment and use it.

    Regards
  • Bruce_Crankshaw's avatar
    Bruce_Crankshaw
    Level 6
    17 years ago
     
    Hi Paul
    Sorry I don't understand your post  ?Do you mean I should log a call with Backline Support ?
    Hi Tony
    They don't have DA unfortunately  ,if they  had that would be ideal to retrieve this data