Build up of items in Enterprise Vault Storage Archive Queue
Problem on EV 9.0.3 Journal Server
Since weekend partition rollover suffering building up of pending items in mailbox and the storage MSMQ queue.
Only other non-empty queue is J3 with single item.
Minimal CPU activity
No clues in Event logs as to what's happening or not happing.
Not in backup or report mode.
Have tried restarting services and server.
Currently 20,000+ items in journal mailbox, half in pending state. 6,500 items in storage queue.
Every four-six hours there's some movement, but not much.
Suggestions as to where to start diagnosing this?
Things that I would do are the following:
1. Increase the MSMQ memory if you can, try the best practice at 8GB or can just untick the limit (if you can), get the MSMQ going then you can set the limit back again after. How much RAM is on the EV server, is it VM or physical?
2. Cancel the pending icons in the journal mailnox manually (this will be painful as Outlook will keep saying not responding) and then restart the journal task and then they will get picked up again.
3. start dtracing the journal task processes after the above for as long as you can see if there's anything showing any time delay or slowness.