Can someone from symantec help?

Question

I have a ticket opened at least two+ months; symantec still doesn't have an update for me, and I'm still experiencing the problem everyday. I'm wondering if someone from Symantec here can take a look at my case. Thanks

tonysterling · Answer

I am no longer with symc so cant help from that perspective, but here is a doc that explains how you can escalate this.

http://www.symantec.com/business/support/Symantec_SEE.pdf

I would encourage you to speak with a duty manager to assist you in getting the appropriate response.

michael_bilsbor · Answer

Hi,&nbsp;what's the case reference number?

doctortt · Answer

hihi.&nbsp;312-069-229

kopfjager · Answer

Hi,&nbsp; I passed this on the EV Escalation Manager and you should be contacted regarding your case shortly.&nbsp;

doctortt · Answer

Paul. Thank you very much. Really appreciate it. Almost everyday, we need to restart the archive task for at least 5 to&nbsp;20 times to flush the A1 queue. It's very painful on our end.

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Can someone from symantec help?

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