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Amit_Gupta's avatar
Amit_Gupta
Level 5
17 years ago

Cannot access placeholder shortcuts after domain migration

I have a customer who implemented EV FSA from 2 filers and chose to create Placeholder shortcuts. Post which, they migrated the domains. The older domain has been decommissioned and the trust between old and new domain has also been taken off. Now, when customer tried to access the placeholder shortcuts from the filers he get 'Access Denied' error. However, the same file is accessible through Arcvhive Explorer. Customer also implemented FSA on few more filers post migration. The placholder shortcuts from those new filers are working fine.  This is what I did to troubleshoot:

1. Verfied EV Services are running under correct account.
2. Stopped and restarted all EV services.
3. Verified the credentials on the Filer( for EV, EV is part of domain admins) and made sure they are synchronized to the Archives.
4. Even explicitly defined the login user and gave full control to the archives from EV Admin Console.
5. Checked Fpolicy. Its enabled.
6. Tried copying placeholder shortcut to the same FS. It errored out.
7. Did Sync of the permissions once again.
8. Reset the Vault Service Account.
8. Run dtrace on the retrieval task and other components. Here is the output:



DTrace trace log
[Opened: 2008/05/31 14:37:29]

Enabled Trace options

Id    Name                             Detail     Include Events
2   - AgentClientBroker                Verbose    Yes        
33  - EvNetAppPHSvr                    Verbose    Yes        
72  - RetrievalTask                    Verbose    Yes        
74  - ShoppingService                  Verbose    Yes        
81  - StorageOnlineOpns                Verbose    Yes        
82  - StorageRestore                   Verbose    Yes        
86  - w3wp                             Verbose    Yes        

-----


Display Filter:
  Include strings:
    EV-
    EV:
    EV~

  Exclude strings:
    CMMStream
    DBFramework
    DirectoryConnection
-----


Running in Terminal Services session...
  Monitoring debug output from processes running in the console session
  Monitoring debug output from processes running in the current Terminal Services session

1    14:37:29.310     [4724]    (EvNetAppPHSvr)    <7124>    EV:M    Filer: gefiler03.ind.ge.ad requested the Fpolicy server status - returning OK
3    14:37:56.530     [4724]    (EvNetAppPHSvr)    <7124>    EV:L    OpenFileWorkItem::OpenFileWorkItem (Entry) |
4    14:37:56.530     [4724]    (EvNetAppPHSvr)    <7196>    EV:H    Flatten::Flatten
5    14:37:56.530     [4724]    (EvNetAppPHSvr)    <7196>    EV:M    CFolderPermSyncWrapper SynchronizeEveryoneSID is 1
6    14:37:56.530     [4724]    (EvNetAppPHSvr)    <7196>    EV:H    CFolderPermSyncWrapper::SynchroniseFolder - Expand local groups:0
7    14:37:56.530     [4724]    (EvNetAppPHSvr)    <7124>    EV:L    OpenFileWorkItem::OpenFileWorkItem (Exit) |Success  [0] |
8    14:37:56.530     [4724]    (EvNetAppPHSvr)    <7124>    EV:L    CQueue::EnQueue (Entry) |
9    14:37:56.530     [4724]    (EvNetAppPHSvr)    <7124>    EV:M    CQueue::EnQueue item enQueued
10    14:37:56.530     [4724]    (EvNetAppPHSvr)    <7124>    EV:L    CQueue::EnQueue (Exit) |Success  [0] |
11    14:37:56.530     [4724]    (EvNetAppPHSvr)    <5076>    EV:M    CQueue::DeQueue item deQueued, currently 1 items on the queue
12    14:37:56.530     [4724]    (EvNetAppPHSvr)    <5076>    EV:L    CFileLock::Lock (Entry) |
13    14:37:56.530     [4724]    (EvNetAppPHSvr)    <5076>    EV:M    The exclusive FileLock was granted for the file: \\?\UNC\GEFILER04.IND.GE.AD\ONTAP_ADMIN$\VOL\GEFILER04_FLEX_NORMAL\1003_NORMAL\GCF AUSTRALIA\ACCOUNT COVER.DOC
14    14:37:56.530     [4724]    (EvNetAppPHSvr)    <5076>    EV:L    CFileLock::Lock (Exit) |Success  [0] |
15    14:37:56.530     [4724]    (EvNetAppPHSvr)    <5076>    EV:L    OpenFileWorkItem::Process (Entry) |
16    14:37:56.577     [4724]    (EvNetAppPHSvr)    <5076>    EV:M     The file \\GEFILER04\1003_Normal\GCF Australia\Account Cover.doc is not having its data accessed, i.e. attributes are being manipulated or the file is being deleted.  Not recalling.
17    14:37:56.639     [4724]    (EvNetAppPHSvr)    <5076>    EV:L    OpenFileWorkItem::Process (Exit) |Success  [0] |
18    14:37:56.639     [4724]    (EvNetAppPHSvr)    <5076>    EV:L    CFileLock::~CFileLock (Entry) |
19    14:37:56.639     [4724]    (EvNetAppPHSvr)    <5076>    EV:M    The exclusive FileLock was released for the file: \\?\UNC\GEFILER04.IND.GE.AD\ONTAP_ADMIN$\VOL\GEFILER04_FLEX_NORMAL\1003_NORMAL\GCF AUSTRALIA\ACCOUNT COVER.DOC
20    14:37:56.639     [4724]    (EvNetAppPHSvr)    <5076>    EV:L    CFileLock::~CFileLock (Exit) |Success  [0] |
21    14:37:56.639     [4724]    (EvNetAppPHSvr)    <5076>    EV:M    IsTimeToTrimCache
22    14:37:56.639     [4724]    (EvNetAppPHSvr)    <5076>    EV:L    CQueue::DeQueue (Entry) |
24    14:37:57.202     [4724]    (EvNetAppPHSvr)    <5232>    EV:M    Pinging Filer: gefiler03.ind.ge.ad to check its still alive
25    14:37:57.202     [4724]    (EvNetAppPHSvr)    <5232>    EV:M    Successful ping of connection to filer: gefiler03.ind.ge.ad. Resetting retry count
26    14:37:57.202     [4724]    (EvNetAppPHSvr)    <4752>    EV:L    CArchiveSvr::CheckWorkerThreads (Entry) |

77    14:37:57.202     [4724]    (EvNetAppPHSvr)    <4752>    EV:L    CArchiveSvr::CheckWorkerThreads (Exit) |Success  [0] |
78    14:37:59.202     [4724]    (EvNetAppPHSvr)    <5236>    EV:M    Pinging Filer: gefiler04.ind.ge.ad to check its still alive
79    14:37:59.202     [4724]    (EvNetAppPHSvr)    <5236>    EV:M    Successful ping of connection to filer: gefiler04.ind.ge.ad. Resetting retry count
80    14:37:59.311     [4724]    (EvNetAppPHSvr)    <7124>    EV:M    Filer: gefiler03.ind.ge.ad requested the Fpolicy server status - returning OK
81    14:38:04.296     [4724]    (EvNetAppPHSvr)    <7124>    EV:L    OpenFileWorkItem::OpenFileWorkItem (Entry) |
82    14:38:04.296     [4724]    (EvNetAppPHSvr)    <7196>    EV:H    Flatten::Flatten
83    14:38:04.296     [4724]    (EvNetAppPHSvr)    <7196>    EV:M    CFolderPermSyncWrapper SynchronizeEveryoneSID is 1
84    14:38:04.296     [4724]    (EvNetAppPHSvr)    <7196>    EV:H    CFolderPermSyncWrapper::SynchroniseFolder - Expand local groups:0
85    14:38:04.296     [4724]    (EvNetAppPHSvr)    <7124>    EV:L    OpenFileWorkItem::OpenFileWorkItem (Exit) |Success  [0] |
86    14:38:04.296     [4724]    (EvNetAppPHSvr)    <7124>    EV:L    CQueue::EnQueue (Entry) |
87    14:38:04.296     [4724]    (EvNetAppPHSvr)    <7124>    EV:M    CQueue::EnQueue item enQueued
88    14:38:04.296     [4724]    (EvNetAppPHSvr)    <7124>    EV:L    CQueue::EnQueue (Exit) |Success  [0] |
89    14:38:04.296     [4724]    (EvNetAppPHSvr)    <5080>    EV:M    CQueue::DeQueue item deQueued, currently 1 items on the queue
90    14:38:04.296     [4724]    (EvNetAppPHSvr)    <5080>    EV:L    CFileLock::Lock (Entry) |
91    14:38:04.296     [4724]    (EvNetAppPHSvr)    <5080>    EV:M    The exclusive FileLock was granted for the file: \\?\UNC\GEFILER04.IND.GE.AD\ONTAP_ADMIN$\VOL\GEFILER04_FLEX_NORMAL\1003_NORMAL\GCF AUSTRALIA\ACCOUNT COVER.DOC
92    14:38:04.296     [4724]    (EvNetAppPHSvr)    <5080>    EV:L    CFileLock::Lock (Exit) |Success  [0] |
93    14:38:04.296     [4724]    (EvNetAppPHSvr)    <5080>    EV:L    OpenFileWorkItem::Process (Entry) |
94    14:38:04.312     [4724]    (EvNetAppPHSvr)    <5080>    EV:M     The file \\GEFILER04\1003_Normal\GCF Australia\Account Cover.doc is an Enterprise Vault placeholder and will recalled
95    14:38:04.312     [4724]    (EvNetAppPHSvr)    <5080>    EV:L    WorkItem::ExtractplaceholderData (Entry) |
96    14:38:04.327     [4724]    (EvNetAppPHSvr)    <5080>    EV:L    WorkItem::ExtractplaceholderData (Exit) |Success  [0] |
97    14:38:04.327     [4724]    (EvNetAppPHSvr)    <5080>    EV:L    OpenFileWorkItem::DownloadFile (Entry) |
98    14:38:04.327     [4724]    (EvNetAppPHSvr)    <7168>    EV:L    CDownloadFile::UpdateIntranetZoneSites (Entry) |
99    14:38:04.327     [4724]    (EvNetAppPHSvr)    <7168>    EV:H    |[CDownloadFile] Inside UpdateIntranetZoneSites
100    14:38:04.343     [4724]    (EvNetAppPHSvr)    <7168>    EV:L    CDownloadFile::UpdateIntranetZoneSites (Exit) |Success  [0] |
101    14:38:04.343     [4724]    (EvNetAppPHSvr)    <7168>    EV:L    WinHttpConnect handle = 0x54f9000 for URL=http://ggn3ev01/EnterpriseVault/download.asp?VaultID=11F6FC8CDCBF99047A863EF63739961C91110000EVSITE01&SavesetId=309140000000000~200305021150100000~0~484A1889C74D4FC19C33C146C85F9A5&Request=NativeItem&EVHeaders=1
102    14:38:04.343     [4724]    (EvNetAppPHSvr)    <7168>    EV:H    ConnectForSegment:/EnterpriseVault/download.asp?VaultID=11F6FC8CDCBF99047A863EF63739961C91110000EVSITE01&SavesetId=309140000000000~200305021150100000~0~484A1889C74D4FC19C33C146C85F9A5&Request=NativeItem&EVHeaders=1&Segment=0
103    14:38:04.437     [4724]    (EvNetAppPHSvr)    <7168>    EV:H    BC 1
104    14:38:04.437     [4724]    (EvNetAppPHSvr)    <7168>    EV:H    dwcode 401

105    14:38:04.437     [4724]    (EvNetAppPHSvr)    <7168>    EV:H    BT 1



Any help would be appreciated? Also, I am not a Net App expert, so just want to know if there is any trace of the older domain in the fpolicy on the filer which might be preventing the access to archives through placeholder shortucts? How can we see the content of the fpolicy?
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