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sheldog's avatar
sheldog
Level 2
11 years ago
Solved

Can't delete eVault exchange mailbox

Running eVault 9.0.2 in Exchange 2007 environment. I have several AD/Exch mailboxes that were removed but still have the eVault Exchange Mailbox. If I try to just delete it I get the prompt asking if I want to, click yes and then it just hangs/locks up. I have to use task manager to end task on the mmc. How can I delete these archives?

Enterprise Vault
Information Governance
Tip-How to
Windows Server (2003-2008)
  • Arjun_Shelke's avatar
    Arjun_Shelke
    11 years ago

    Do you want to decomission the EV environment? When click on Yes to delete the archive, do you get any error event in EV event logs? You can DTrace MMC, DirectoryService and StorageDelete to get detailed logging of the problem. And make sure, EV is not in Backup Mode, from VAC >> Right click on EVSiteName and clear the backup mode if it is set. Also try restarting the storage service which will then restart the Storage Delete process

2 Replies

  • Arjun_Shelke's avatar
    Arjun_Shelke
    Level 6
    11 years ago

    Do you want to decomission the EV environment? When click on Yes to delete the archive, do you get any error event in EV event logs? You can DTrace MMC, DirectoryService and StorageDelete to get detailed logging of the problem. And make sure, EV is not in Backup Mode, from VAC >> Right click on EVSiteName and clear the backup mode if it is set. Also try restarting the storage service which will then restart the Storage Delete process

  • sheldog's avatar
    sheldog
    Level 2
    11 years ago

    I had checked to make sure it wasn't in Backup Mode and had restarted all the eVault services, some of the first things I check and do anymore. I thought I was going to have to recreate the AD accounts and email but when I tried to delete one that the AD account was still available but the archive disabled the same thing happened. So I checked backup mode again and it was fine, restarted all services again, and now it is working. So I don't know what to say but thanks for the reply.