James_Slack
16 years agoLevel 6
Can't find a user in Vault to enable their mailbox.
Hi,
Having some issues finding a few users.
The first one I am trying to enable in Vault has had a mailbox for months. He is in a child domain but I can see other users on the same domain and on the same mail store.
- When I try and do a sync for that user, he doesnt show up.
- When I go to enable new mailbox, he doesnt show up.
- When I look in AD, he is not hidden / disabled.
- When I use Vault, I can see a user who is in the same OU as him and the same mail store, I can also run a sync against this user no problem.
Am I missing something really simple here? Why can't I enable this user?
Cheers for your help
James
Having some issues finding a few users.
The first one I am trying to enable in Vault has had a mailbox for months. He is in a child domain but I can see other users on the same domain and on the same mail store.
- When I try and do a sync for that user, he doesnt show up.
- When I go to enable new mailbox, he doesnt show up.
- When I look in AD, he is not hidden / disabled.
- When I use Vault, I can see a user who is in the same OU as him and the same mail store, I can also run a sync against this user no problem.
Am I missing something really simple here? Why can't I enable this user?
Cheers for your help
James
- It seems from the results of the query that you have been moved around quite a bit. :)
you could run this command
USE EnterpriseVaultDirectory
DELETE
FROM ExchangeMailboxEntry
WHERE (LegacyMbxDN LIKE '%Slack%')order by MbxAlias
This will remove your entries, this is ok because after everything is synced it will repopulate with the correct data.
After your run the sql do a synch all mailboxes for your exchange server.
regards,
Tony