Forum Discussion

James_Slack's avatar
16 years ago
Solved

Can't find a user in Vault to enable their mailbox.

Hi,

Having some issues finding a few users.

The first one I am trying to enable in Vault has had a mailbox for months. He is in a child domain but I can see other users on the same domain and on the same mail store.

- When I try and do a sync for that user, he doesnt show up.
- When I go to enable new mailbox, he doesnt show up.
- When I look in AD, he is not hidden / disabled.
- When I use Vault, I can see a user who is in the same OU as him and the same mail store, I can also run a sync against this user no problem.

Am I missing something really simple here? Why can't I enable this user?

Cheers for your help

James
  • It seems from the results of the query that you have been moved around quite a bit.  :)

    you could run this command

    USE EnterpriseVaultDirectory
    DELETE 
    FROM ExchangeMailboxEntry
    WHERE (LegacyMbxDN LIKE '%Slack%')order by MbxAlias

    This will remove your entries, this is ok because after everything is synced it will repopulate with the correct data.

    After your run the sql do a synch all mailboxes for your exchange server.

    regards,
    Tony