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Sonic01's avatar
Sonic01
Level 3
15 years ago

Cant import pst's exported from EV into a new EV 8.0 SP2 Server

Hi All!

I'm currently assiting with a daat migration from a company that split into 2.

The original company used EV but i dont know what version, they have been exporting the EV archives to pst files with EV .cfg files.

We have been collecting this data off them and provisioning users in the new company one by one and them importing the data.

Most of the users have working fine but 2 or 3 people so far have had issues, when running the import some of the pst files get skipped.

he psts that fail always seem to be clumped together, i.e. 4,5,6 etc.

These people have a lot of data, around 15GB EV's on average. The pst's are split into 1.33GB files.

I get the following 3 event log errors for each pst that this happens for:

Abnormal error occurred
 
PST file: E:\\USERNAME_Export_0005.pst
Archive Name: FOLDER NAME
Vault Id: 1265CCBC4FB1DA9489891FE39C134672E1110000EVSERVER
Reference: PI/IS

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp

Then this:

An error was detected while accessing the Vault Database 'EVVSExpressVaultStore_1' (Internal reference: .\ADODataAccess.cpp (CADODataAccess::ExecuteSQLCommand) [lines {1388,1390,1405,1423}] built Jul  3 19:52:25 2009):

Description: 

dbo.uspcu_Vault Error: VaultId = "1265CCBC4FB1DA9489891FE39C134672E1110000EVSERVER" does not exist.
 
 
SQL Command:
 uspi_Saveset
 
 
Additional Microsoft supplied information:
 
Source:       Microsoft OLE DB Provider for SQL Server
Number:       0x80040e14
SQL State:    42000
Native Error: 00050000
HRESULT        0x80040e14
 

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp


And this is the last event log message:

A COM exception has been raised.
<0x80040e14>
Internal reference
.\VaultStoreDB.cpp (CVaultStoreDB::AddSaveset) [lines {...,2876,2877,2878,2879,2880,2881,2882,2883,2884,2885,2886,2889}] built Jul  3 20:53:39 2009
 
An exception is raised when a process encounters an unexpected fault.

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp


If anyone could help me I'd really appreciate it!
  • Hi Don,

    thanks for your response, I forgot to mention this warning even comes up before the 3 error events:

    PST Migration Report
     
    Migration status: Incomplete

    Processing aborted due to an unrecoverable error.
     
    PST file: E:\\USERNAME_Export_0007.pst
    Archive Name: USERNAME
    Vault Id: 1818B785F98663B46BCFF94C5D53256F81110000EVSERVER
    RetentionCategory: Default Retention Category
    Exchange Server\Mailbox: EXCHANGESERVER\UserName
     
    Number of folders processed: 3
    Number of items archived: 0
    Total size of items archived: 0 KB
     
    Number of items unable to be archived: 0
     
    Number of items moved to mailbox: 0
    Number of legacy mailbox shortcuts repaired: 0
     
    Elapsed Migration Time: 0:0:4 (hours:minutes:seconds)
     
    Migration Rate: 0.00 MB/Hour

    For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp


    I have done the Dtrace, the log is 1.85MB!
  • Does this archive exist - 1265CCBC4FB1DA9489891FE39C134672E1110000EVSERVER

    To check, in the VAC, hold down Ctrl-Shift, then right click Archives, choose Find Archive. Enter in the ArchiveID above.

    What does it come back with?
  • it comes back with the correct username, archive and mailbox etc.
  • Strange

    Seems like an issue with the Vault Store Group & Sharing level or something like this.

    I recommend opening a case with SYMC here.

    Cheers