Solved
Can't manually archive tasks from Outlook
We recently upgraded from EV 2007 SP5 to EV8 SP1. As part of the upgrade, we pushed the EV8 SP1 client to all our workstations. After upgrading all the clients, were affected by the slow printing bug in the SP1 client. (see Updates_en.htm from EV8 SP2 docs). With everyone's workstations hanging when they went to print their calendars, we had no choice to deploy the SP2 client to all our workstations. Now it appears that with the SP2 client installed, people can't manually archive their tasks. When I downgrade to the SP1 client, manually archving tasks from Outlook works as designed.
- I've done some further testing this morning ...
An 8 SP 2 client with an 8 SP 2 server works fine.
An 8 SP 2 client with a different version of server doesn't work fine.
I believe it's as a result of a change introduced in the SP 2 client to treat tasks and some other message types the "same way" as calendar items, see this part of the release notes.
Improved handling of calendar, meeting and task items [Ref 802155, 802158, 802181, 802182, 802207, 802220, 802245, 802265, 802284, 802328, 802359, 802380, 802401, 802443, 802562, 802563, 802564, E1592637, E1596822]
The following improvements have been made to the way that Enterprise Vault archives calendar items, meeting cancellation and response items, task and task request items:
If a user changes the content (that is, the subject or body content) of any of these items, the Exchange Mailbox task re-archives the item when it next runs. If only the reminder information is changed, then the item is not re-archived. This means that the archived version of the item will show the reminder information that was current when the item was last archived.
Tasks and task request items, and meeting cancellation and response items are now archived in the same way as calendar items; the Exchange Mailbox task does not replace these items with shortcuts when they are archived.
The advanced Exchange Mailbox policy setting, Strip attachments to non-shortcut items, now also applies to task and task request items, and meeting cancellation and response items.
Calendar and task items with an end date in the future will not be deleted from user mailboxes when shortcut deletion is run (using options on the Shortcut Deletion tab in the Exchange Mailbox policy properties). However, if the user deletes one of these items from the archive, the mailbox item may be deleted when orphaned shortcut deletion is run.
If Enterprise Vault storage expiry for your site is based on the archived date of an item, then archived calendar, meeting or task items with an end date in the future could be deleted by Enterprise Vault storage expiry before the end date of the item. To prevent this, you can create a retention category that Enterprise Vault will apply automatically to such items when they are archived. The new advanced Exchange Mailbox policy setting, Future item retention category, enables you to specify the retention category that Enterprise Vault is to use.
For details of this new setting, see the section Mailbox policy advanced settings in the Administrator's Guide.
(Sorry about the cut and paste, but I'm sure you'll find it in the release notes).
I'm working on putting this in front of our Dev team shortly.
Short term your options include :-
* Use the EV 8 SP 1 client against your EV 8 SP 1 server, which you know works (but has the calendar printing slow down)
* Upgrade the server to EV 8 SP 2 (note after that your tasks which are archived won't have the shortcut icon.. that's a result of the planned changed, documented in the release notes)
Hope that helps,
