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BruGuy's avatar
BruGuy
Level 6
16 years ago
Solved

Can't search for terms like "123-456" in message body?


Hello,

We have many archived messages with terms like "123-456" (without quotes)  in the message body.

What is the correct format to search for this literal term using the Advanced or Browser search please? I know that -456 can mean "exclude 456" from the results, but that's not what we want.

FYI if we search for "123-456" or 123"-"456 in the subject line, it finds messages with "123-456" in the subject line. However, the same format doesn't work for when that value is in the message body.

Thanks,

- Alan.

Enterprise Vault
Information Governance
  • TonySterling's avatar
    TonySterling
    16 years ago

    What version of EV?  If you search for a word in the content does that work?

    It sorta sounds as if Indexing was set to brief for those items if you can not search for a word either. 

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  • BruGuy's avatar
    BruGuy
    Level 6
    16 years ago

    ... and they only seem to work in the subject field. Also tried escaping the minus with slashes, using single- and double-quotes but no luck.

    Indexing is on medium.

  • TonySterling's avatar
    TonySterling
    Moderator
    16 years ago

    What version of EV?  If you search for a word in the content does that work?

    It sorta sounds as if Indexing was set to brief for those items if you can not search for a word either. 
  • JesusWept3's avatar
    JesusWept3
    Level 6
    16 years ago

    actually i agree with tony, i'm not even sure if medium indexing will cover that either

  • BruGuy's avatar
    BruGuy
    Level 6
    16 years ago

    I can search for 123 in the text and it finds it no problem. It really is the minus sign that's causing the problem. There must be some strange character to escape it?

    Indexing was always on medium since installation.
  • BruGuy's avatar
    BruGuy
    Level 6
    16 years ago

    I can search for 123 in the text and it finds it no problem. It really is the minus sign that's causing the problem. There must be some strange character to escape it?

    Indexing was always on medium since installation.
  • BruGuy's avatar
    BruGuy
    Level 6
    16 years ago

    Using "123" "456" just gives any docs with either term.